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American Specialty Health
- Business Services
- Carmel, IN
About this business
American Specialty Health, also known as ASH, is a health improvement organization. Founded in 1987, it serves more than 90 health plans and over 2,000 employer groups throughout the United States. The organization offers health coaching services and Internet-based self-care tools. American Specialty Health offers work site programs for weight management, tobacco cessation and healthy living. The company operates offices in Illinois, Texas, New Jersey, California and Arizona. It manages a staff of nearly 595 employees and is... read more
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I highly suggest to stay away. From this company. They are changing. Their Policy starting July 1 2024 and will only allow you to go to 1 gym for $28 and $23 for each additional gym. I was a big advocate for this program until they decide to deceive everybody and change their policy. I highly recommend looking into Tivity health and the fitness your way program as an alternative after July 1 2024. As they are offering the same kind of program as Acrive & fit does beige they changed their policy .
Business response:
Hi ****. We're sorry to hear of your dissatisfaction with the program updates. We recently sent you an email with further information. If you would like to discuss it, please don't hesitate to contact me at the number in the email.
Horrible service and this company does not care about its customers. Now, changing their plan to only allow an individual one gym and charge 23 extra dollars to sign up for another? HELLO only value in your membership was the ability to goto multiple different gyms. There are better subscriptions out there that allow you do do just this and at a more reasonable cost. Stay away from these guys at all costs. These guys got me to sign up under false pretenses; and after 2 weeks into my subscription decided they would change the... read more
Business response:
Hi ******, Im sorry we missed each other when I called you today. I have emailed you my contact information. Please give me a call at the number provided and Ill be happy to discuss your concerns with you.
**************** experience was a nightmare. I enjoyed the service for a bit when there were no issues, but as soon as I encountered a problem it was horrible. I was having trouble activating my membership at an anytime fitness with new insurance. I called shortly after encountering the issue and after many minutes on hold I reached a rep who assured me they would figure out the problem. Months went by and there was NO PROGRESS. By that point Id called several times, spent HOURS on hold, and had to drive to the gym further f... read more
Business response:
Hi *****,Per the voice mail left for you on 5/17/24, we'd very much like to discuss your concerns with you. Pleaase call us back at the number provided in the message at your ealiest convenience. Thanks!
The sales process with Active & Fit was to offer a flat monthly fee ($28) for access to upwards of 1000 gyms. They just announced that they are cutting that access down to one (1) gym. This is a significant degredation in the program, and their new model is more expensive than going directly to the gym for a membership. I have switched to their competitors at Aaptiv ******************************.
Business response:
<p>Hi ****,</p><p> We would like the opportunity to speak with you regarding your concern, however we are unable to find your record with the information provided. We would appreciate it if you could give us a call at the number provided in the email sent to you on 5/16/2024 at your earliest convenience.</p>
Just a few short days after the memo came out about members only being able to choose ONE gym location, my existing active & fit membership was cancelled due to declined payments. I find this to be very interesting considering for the last 4+ years Amex has never declined an active & fit payment. Upon further investigation the gym I attend is saying this has happened to all active & fit members and now we are struggling to gain access back to the gyms because even after resubscribing the company will let you sit on the phone... read more
Business response:
<p>Hi *******,</p><p> We would like the opportunity to speak with you regarding your concern, however we are unable to find your record with the information provided. We would appreciate it if you could give us a call at the number provided in the email sent to you on 5/16/2024 at your earliest convenience.</p>
The sales process with Active & Fit was to offer a flat monthly fee ($28) for access to upwards of ****** gyms. They just announced that they are cutting that access down to one (1) gym. This is a significant degredation in the program, and their new model is more expensive than going directly to the gym for a membership. It's like a bait and switch.
Business response:
Hi *******, Im sorry we missed each other when I called you today. Please give me a call at the number provided and Ill be happy to discuss your concerns.
Bait and switch like tactic was used to register membership in the program and then a primary and fundamental benefit of the program was removed shortly after advanced payments were received. Very deceptive and fraudulent.
Business response:
Hi ******, Our records indicate that we responded to your concerns on 5/15/24 by email. Please contact us if you have any further questions or concerns.
**************** rep extremely rude and sarcastic. Would not help with my issue offering no solution and says Happy to help! (Sarcastically) After I expressed my dissatisfaction. The company has stolen money from me with sneaky fine print and I will report them. DO NOT SIGN UP.
Business response:
Hi *****, We would like the opportunity to speak with you regarding your concern, however we are unable to locate a contact phone number. We would appreciate it if you could give us a call at the number provided in the email sent to you on 5/20/2024 at your earliest convenience.
They're removing the only thing that made it worth it.
Business response:
Hi ******, Sorry we were not able to connect when I called you today. Please give me a call at the number I left and Ill be happy to discuss your concerns.
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 252 reviews.
When is American Specialty Health open?
American Specialty Health is closed now. It will open on Monday at 8:00 a.m.
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