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American Specialty Health
- Business Services
- Carmel, IN
About this business
American Specialty Health, also known as ASH, is a health improvement organization. Founded in 1987, it serves more than 90 health plans and over 2,000 employer groups throughout the United States. The organization offers health coaching services and Internet-based self-care tools. American Specialty Health offers work site programs for weight management, tobacco cessation and healthy living. The company operates offices in Illinois, Texas, New Jersey, California and Arizona. It manages a staff of nearly 595 employees and is... read more
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ive been a customer for almost a year now. Never had any issues until they recently had the change where you can no longer access multiple gyms. I have my husband on my plan we were notified via email that if we did not select a gym we would be enrolled into Fitness 19. We go to the gym 5-6 times a week. Last week my husband was notified that there was an issue with his acct. We log in and see he was enrolled into another gym. I really thought A&F would fix the issue, I was so wrong. It has been a nightmare. Basically our on... read more
Business response:
Hi *******, We have received your review on the BBB website and would like the chance to discuss your concerns in more detail. We sent you an email on 9/4/2024 requesting a call back. Please contact us at the number provided in the email. Thank you,
The WORST company . Awful customer service. So many technical glitches that they take zero accountability for. Such a disorganized mess.
Business response:
<p>Hi *****,</p><p>We have tried to contact you to review your concern however, we have been unsuccessful. An email was sent to you on August 23rd.</p><p>Please contact us at your convenience using the information in the email.</p><p>Thank you,</p>
Easy to set up accounts, affordable membership dues but seemingly dishonest, predatory business practices to retain unused premiums. I had a membership with Active & Fit Direct (AFD) which I tried to call and cancel during business hours. However, I was unable to connect with someone so sent an email instead. AFD took so long in their email replys that I was charged another month which they refuse to refund now. Despite advance notice of my intent to cancel, despite jumping through unnecessary hoops to cancel, despite provid... read more
Business response:
Hi ******, Thank you for your feedback and for highlighting your concerns. We have addressed the issue and provided a resolution in the email we sent you on August 16, 2024. Thanks,
As far as I can tell, this is a scam, not a legitimate business. I registered for an Anytime Fitness and paid them $84. I never received access the Anytime Fitness. I called them and they said they had no record of any membership with me. I spoke with Active&Fit Direct and they told me they could try for a refund, but I probably wouldn't get it because my membership had been active for too long, even though at no point was I ever able to get into the gym. So they took my money and never gave me a product - just thievery.
Business response:
<p>Hi *******,</p><p>Thank you for taking the time to speak with me today and I am glad we were able to satisfactorily address your concerns and their resolution.</p><p>Please do not hesitate to call if you have any further questions.</p><p>Thank you,</p>
Yes I do wish I could give ZERO stars. I've been a member and like others I was using a few different gyms - ok they realized that model of business doesn't work. As an entrepreneur I get it. So I started going only to one gym before the switch and they said they'll assign you to the one you go to most. They did not. Then i had to chat with a bot and get hung up on after waiting on hold for a human being only to see later they switched me...to the OTHER gym i WASN'T going to! I called and finally got a human and they kept tr... read more
Business response:
<p>Hi *****,</p><p>We have tried to contact you to review your concern however,we have been unsuccessful. An email was sent to you on July 23rd.</p><p>Please contact us at your convenience using the information in the email.</p><p>Thank you,</p>
I signed up for this service to be able to use 2 different gyms for one price. They changed the rule and now you have to pay per gym. They sent an email saying to select your primary gym before July 1st. I went in to select my primary gym on 6/30 but they put the website in maintenance and you couldn't change it. So they put the gym I didn't want to keep as my primary and won't fix it. Had to sit on hold for more than an hour and talked to a ********* said she would file the case and call back within 4 business days. She did... read more
Business response:
<p>Hi ****,</p><p>Thank you for taking the time to speak with me today and I am glad we were able to satisfactorily address your concerns and their resolution. Please do not hesitate to call if you have any further questions.</p><p>Thank you, </p>
Horrible and greedy company. I am a service connected combat deployed veteran who found the $28 memberships for access to multiple gyms great for me as I do a lot of traveling around as a Veteran Advocate. Now they are telling me it will be an extra $23 per gym that I want to add which is impossible. This is so disgustingly disingenuous... I wouldn't have minded the old program at $40 a month even but this new setup is so horrible. I am presenting a package to the oversite committee at the highest level that will take my cla... read more
Business response:
<p>Hi ****,</p><p>Were sorry to hear of your dissatisfaction with the program updates. We sent you an email with further information. If you would like to discuss it, please dont hesitate to contact me at the number provided in the email. </p>
I had a membership with LA Fitness, decided to go with A/F and pay extra per month to have other fitness club options if needed. Now A/F is changing their policy to only having one option for standard plan. I',m now paying them $6 extra a month for the gym I've been going to for 12yrs!!! Not right!!
Business response:
<p>Hi ****,</p><p>Thank you for advising of your dissatisfaction with the program updates. We sent you an email with further information. If you would like to discuss this further, please dont hesitate to contact me at the number provided in the email. </p>
Signed up 2 years ago And loved this program! Then **********************************, the *** and President decided three hundred thousand a year wasnt enough salary to punish us by raising fees and changing the ability to use more the 1.
Business response:
<p>Hi *****,</p><p>Were sorry to see that you have concerns with the recently announced program updates. Please see the email that was sent to you with additional information. If you would like to discuss it, please dont hesitate to contact me at the number provided in the email. </p>
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 252 reviews.
When is American Specialty Health open?
American Specialty Health is closed now. It will open tomorrow at 8:00 a.m.
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