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American Specialty Health
- Business Services
- Carmel, IN
About this business
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been battling Multiple Sclerosis for almost 20 years. About 5 years ago, I starting receiving acupuncture from a wonderful, licensed professional in my community. This treatment changed my life for the better and I've been having treatment every 2-3 weeks ever since. I have enjoyed excellent coverage from CIGNA until September 2021 when the processing of the service was handed over to American Specialty Health. Since then, every single treatment has been denied! I can no longer utilize a medical therapy that has radic... read more
Business response:
I am so sorry this has been a frustrating experience. In fact, we are actively working with your participating provider to resolve these concerns. We were last in contact with your participating provider on 1/10/22. Thank you for sharing your feedback, we are close to resolution.
If they ran in and out burger for two weeks they would go bankrupt
Business response:
Thank you for speaking with me regarding your SilverandFit program. I'm glad were were able to resolve your concern and you can enjoy your SilverandFit program at your preferred fitness center. Please don't hesitate to give me a call if you need anything in the future.
I do not understand why CIGNA continues to work with a company is DENY first or demand additional information.I feel this is a way for both CIGNA and ASH to deny services ************ is what is wrong with health care in America
Business response:
Thank you for taking the time to share your feedback. Hopefully, I can clarify what appears to be a misunderstanding. Our participating providers are evaluated annually on their adherence to quality care measures and metrics based on peer reviewed clinical and administrative criteria. This allows participating providers to treat each patient up to a certain number of visits each benefit year before any clinical documentation is required to be submitted. If additional care is required after this initial trial of care, we work... read more
I have been dealing with these clowns (ASH) for about a decade now, my primary insurance ** allows unlimited visits for chiropractic treatment but ASH **nstantly denies treatment stating my **ndition is chronic (well duh) chiropractic treatment helps me avoid taking pills which have destroyed my stomach over the years and ultimately led me to seek out alternative ways to treat my **ndition but good ol' ASH doesn't give a flying f**k about my or anyone's health. They only care about denying **verage for treatment that benefit... read more
Business response:
We serve more than 46 million members with a 95% patient satisfaction rating and are sorry to learn you are not having a positive experience. I reached out to you directly. Please respond at your convenience so we can further assist to resolve your concerns.
My daughter has autism and has been receiving OT theraoy twice a week for two years. All of a sudden she is denied twice a week to continue down to just once a week. We did a peer to peer and they upheld their decision even with the medical letter from her developmental pediatrician along with her OT records why its necessary we stay at twice a week. This gave me a panic attack and we are still fighting them.
Business response:
We value your feedback and want to ensure any unsatisfactory experience is swiftly made right. We have communicated with you via another platform, but I wanted to close the loop here to say that we were able to resolve your concerns today. You will receive a confirmation letter very soon. Thank you so much for reaching out to us!
I have been a member for 2 1/2 years. My debit card recently changed and I thought I updated it last month via the website but it only processed the payment. This month I got a message saying payment failed I tried to update the information but it wouldnt update it , couldnt login or reset password with my email address. I finally got in touch with someone via the chat and was told I couldnt update my payment information on my own that a person needed to do it. My account is still active but Im told because they attempted to... read more
Business response:
Please accept our apologies for your negative experience with your Active&Fit Direct membership, its certainly not something our members should receive. I appreciate you taking the time to speak with me about your experience and Im glad that we were able to resolve your concerns. I look forward to hearing from you about your re-enrollment in the program.
I am a chiropractor. ASH is used in Georgia with Cigna, Aetna and BCBS. We are given 5 visits initially to get you better. After that we have to submit a 3-4 page electronic request to someone that doesn't interact with me, review chart notes or interact with the patient. You are lucky to get an additional 5 visits but has to be in a small time frame. Any additional attempts at care will be denied because the pain isn't severe enough (a 7 or higher out of 10) or that the chiropractic care isn't responding fast enough and mor... read more
Business response:
Thank you for your feedback. We would love to speak with you the process you reference is much simpler with use of our provider portal. Even better, we offer peer-to-peer (licensed clinical evaluators of the same provider specialty) phone calls in the event your request has been denied. This can help you understand what information may be needed for authorization approval. I sent you a personal email please respond at your convenience so we can give you a call.
I have never experienced such extreme incompetence and lack of professionalism. Despite being told multiple times from ****** and from me that my health coverage was through ****** and that I had chiropractic coverage (not Cigna which I had about 15 years ago), ASH continued to deny my ****** chiropractic claim and attempt to say I have no coverage. Only ONE agent of the 6 I talked to over a 4 month period (*****) actually did the right research and took the right step to figure out that ASH had a duplicate record on file fo... read more
Business response:
Thank you for providing this feedback. I apologize for the inconvenience you experienced. The system accurately reflects your current eligibility and we hope that your future experience with us goes smoothly.
I signed up through a site that said "Active & Fit" - come to find out I had actually paid through "Active & Fit Direct" even though the membership card said "Active & Fit". I got the run around from both Active & Fit Direct and the gym that it was just a glitch why they couldn't find me. Come to find out, they don't support the gym I want to go to at all. When I asked for a refund, they said I had to tell them 30 days in advance (the entire time that I was getting the run around calling them back and forth). BIG MISTAKE. Ne... read more
Business response:
Hi Miki,Were sorry for your dissatisfaction with your enrollment to the Active&Fit Direct program. Per the email sent today, we have reviewed your concerns and believe we have appropriately responded to them. If you have any questions, please dont hesitate to reach out to me at the number provided in my email.
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 256 reviews.
When is American Specialty Health open?
American Specialty Health is open now. It will close at 5:00 p.m.
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