American Freight Furniture, Mattress, Appliance

Nicole J 

on BBB

2 years ago

I wish I could give this company no stars! Like from the jump them and their dumb ass warranty company is a legit scam! They sale you janky furniture and they are no help replacing it! I really hate that these companies don’t care about how hard ppl work for their money and they just scam u because they can 

Irene O. 

on BBB

2 years ago

I ordered a sectional from American Freight that arrived late, unboxed, and smashed. I have spent the last 10 days calling their customer service team requesting they schedule a pickup of this destroyed item they sent me and replace it with an undamaged one. Each time I call they say they will reach out in 24-48 hours to coordinate pickup and begin the exchange process. They never do. They "escalated" my claim, which apparently just means they call the store you ordered it from and tell them to call you. This does nothing. T... read more

Donisha H 

on BBB

2 years ago

Purchased a bedroom set all wood. I notice that a couple of weeks ago that these brown little beetles were on the bed (they are not bed bugs.) Long story short we needed to tighten the screws on the bed and notice that on the slats were the same beetle i saw two weeks ago in all 4 corners of the bed popping out the wood slats went to the store yesterday was told that manager wasn't there he will be in wed, ok we go back today and talk to the manager i tell him what the problem is he proceed to say no our ptoducts are shipped... read more

Nicole J 

on BBB

2 years ago

I wish I could give this company no stars! Like from the jump them and their dumb ass warranty company is a legit scam! They sale you janky furniture and they are no help replacing it! I really hate that these companies don’t care about how hard ppl work for their money and they just scam u because they can 

Karen B 

on BBB

2 years ago

Initially a nice experience, purchased reclining sofa and love seat in January 2022 at the Hagerstown, MD store. Fast forward to January 2023. Both sides of the reclining sofa have stopped reclining, called the store which informed me that I have a 5 year warranty and to contact the warranty company and gave me the website for said company. I immediately went to the website and tried to file a claim. The website stated that there was no account in my name. I then called the 800 number on the site and again was told that ther... read more

Karen B 

on BBB

2 years ago

Initially a nice experience, purchased reclining sofa and love seat in January 2022 at the Hagerstown, MD store. Fast forward to January 2023. Both sides of the reclining sofa have stopped reclining, called the store which informed me that I have a 5 year warranty and to contact the warranty company and gave me the website for said company. I immediately went to the website and tried to file a claim. The website stated that there was no account in my name. I then called the 800 number on the site and again was told that ther... read more

Karen B 

on BBB

2 years ago

Initially a nice experience, purchased reclining sofa and love seat in January 2022 at the Hagerstown, MD store. Fast forward to January 2023. Both sides of the reclining sofa have stopped reclining, called the store which informed me that I have a 5 year warranty and to contact the warranty company and gave me the website for said company. I immediately went to the website and tried to file a claim. The website stated that there was no account in my name. I then called the 800 number on the site and again was told that ther... read more

Karen B 

on BBB

2 years ago

Initially a nice experience, purchased reclining sofa and love seat in January 2022 at the Hagerstown, MD store. Fast forward to January 2023. Both sides of the reclining sofa have stopped reclining, called the store which informed me that I have a 5 year warranty and to contact the warranty company and gave me the website for said company. I immediately went to the website and tried to file a claim. The website stated that there was no account in my name. I then called the 800 number on the site and again was told that ther... read more

Amber H 

on BBB

2 years ago

I purchased a sectional on 1/16 after I was told by staff in the store that was sectional came connected (though the floor model was not). The couch delivered without any connections and it slides all over our tile floors. I emailed on 1/30, shortly after it delivered to inquire about the hardware to which I was told they would deliver to my home. We had two scheduled dates one being Monday January 30 after 4pm and then again Friday February 3rd between 2-4. They canceled on me Monday after already waiting around for them an... read more