This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
American Freight Furniture, Mattress, Appliance
- Retail
- Johnstown, PA
About this business
Location details
820 Scalp Ave, Johnstown, PA, 15904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I bought more than $4200 dollars from this store, which I paid immediately in full as soon as I ordered my furniture, my order was sent too late, incomplete, and some things were wrong or did not work. Well! The issue is that in my order I ordered two folders, which I never received and they never returned my money. The sales director (Anthony H*****) asked me to send him an email when he saw my very negative review of this store, supposedly to fix the situation, and I took the time to write him in detail about everything th... read more
Business response:
American Freight's sale director for your market indicated they have been in contact with you. They have processed an adjustment to your order and assisted with returns you requested. If you have additional concerns, please contact him and Anthony will be happy to discuss.
I ordered a sectional from American Freight that arrived late, unboxed, and smashed. I have spent the last 10 days calling their customer service team requesting they schedule a pickup of this destroyed item they sent me and replace it with an undamaged one. Each time I call they say they will reach out in 24-48 hours to coordinate pickup and begin the exchange process. They never do. They "escalated" my claim, which apparently just means they call the store you ordered it from and tell them to call you. This does nothing. T... read more
Business response:
We are sorry you had an issue. The region manager for your area indicated he did contacted you to discuss replacement. Please continue to contact Keith to complete resolution.
Purchased a bedroom set all wood. I notice that a couple of weeks ago that these brown little beetles were on the bed (they are not bed bugs.) Long story short we needed to tighten the screws on the bed and notice that on the slats were the same beetle i saw two weeks ago in all 4 corners of the bed popping out the wood slats went to the store yesterday was told that manager wasn't there he will be in wed, ok we go back today and talk to the manager i tell him what the problem is he proceed to say no our ptoducts are shipped... read more
Business response:
Our facilities are serviced by a national pest control company to ensure they are free from all types of pests. While we do not know how the beetles appeared, we have issued a full refund due to your inconvenience. If you have any questions, please contact Customer Care at 855-788-2891.
I wish I could give this company no stars! Like from the jump them and their dumb ass warranty company is a legit scam! They sale you janky furniture and they are no help replacing it! I really hate that these companies don’t care about how hard ppl work for their money and they just scam u because they can
Business response:
We are sorry you had an issue but are unable to locate a purchase with the information provided. Please contact Customer Care at 855-788-2891 to discuss further.
I ordered a sectional from American Freight that arrived late, unboxed, and smashed. I have spent the last 10 days calling their customer service team requesting they schedule a pickup of this destroyed item they sent me and replace it with an undamaged one. Each time I call they say they will reach out in 24-48 hours to coordinate pickup and begin the exchange process. They never do. They "escalated" my claim, which apparently just means they call the store you ordered it from and tell them to call you. This does nothing. T... read more
Business response:
We are sorry you had an issue. The region manager for your area indicated he did contacted you to discuss replacement. Please continue to contact Keith to complete resolution.
I ordered a sectional from American Freight that arrived late, unboxed, and smashed. I have spent the last 10 days calling their customer service team requesting they schedule a pickup of this destroyed item they sent me and replace it with an undamaged one. Each time I call they say they will reach out in 24-48 hours to coordinate pickup and begin the exchange process. They never do. They "escalated" my claim, which apparently just means they call the store you ordered it from and tell them to call you. This does nothing. T... read more
Business response:
We are sorry you had an issue. The region manager for your area indicated he did contacted you to discuss replacement. Please continue to contact Keith to complete resolution.
Purchased a bedroom set all wood. I notice that a couple of weeks ago that these brown little beetles were on the bed (they are not bed bugs.) Long story short we needed to tighten the screws on the bed and notice that on the slats were the same beetle i saw two weeks ago in all 4 corners of the bed popping out the wood slats went to the store yesterday was told that manager wasn't there he will be in wed, ok we go back today and talk to the manager i tell him what the problem is he proceed to say no our ptoducts are shipped... read more
Business response:
Our facilities are serviced by a national pest control company to ensure they are free from all types of pests. While we do not know how the beetles appeared, we have issued a full refund due to your inconvenience. If you have any questions, please contact Customer Care at 855-788-2891.
I wish I could give this company no stars! Like from the jump them and their dumb ass warranty company is a legit scam! They sale you janky furniture and they are no help replacing it! I really hate that these companies don’t care about how hard ppl work for their money and they just scam u because they can
Business response:
We are sorry you had an issue but are unable to locate a purchase with the information provided. Please contact Customer Care at 855-788-2891 to discuss further.
Purchased a bedroom set all wood. I notice that a couple of weeks ago that these brown little beetles were on the bed (they are not bed bugs.) Long story short we needed to tighten the screws on the bed and notice that on the slats were the same beetle i saw two weeks ago in all 4 corners of the bed popping out the wood slats went to the store yesterday was told that manager wasn't there he will be in wed, ok we go back today and talk to the manager i tell him what the problem is he proceed to say no our ptoducts are shipped... read more
Business response:
Our facilities are serviced by a national pest control company to ensure they are free from all types of pests. While we do not know how the beetles appeared, we have issued a full refund due to your inconvenience. If you have any questions, please contact Customer Care at 855-788-2891.
Frequently asked questions about American Freight Furniture, Mattress, Appliance
How is American Freight Furniture, Mattress, Appliance rated?
American Freight Furniture, Mattress, Appliance has a 2.4 star rating with 687 reviews.
When is American Freight Furniture, Mattress, Appliance open?
American Freight Furniture, Mattress, Appliance is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com