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American Freight Furniture, Mattress, Appliance
- Retail
- Johnstown, PA
About this business
Location details
820 Scalp Ave, Johnstown, PA, 15904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
ZERO STARS! Purchased a sectional from the **** ********** *** ********* ** *****location on 2/26/2023. Had to wait until 3/4/2023 to receive the delivery of the furniture. Upon receiving the delivery, I removed the plastic. Immediately I noticed glaring issues with furniture. There were holes, tears and missing pieces of the furniture. After seeing this I contacted the store. Asked for a manager. The associate who answered the phone said "the manager is with a customer right now and will call you back" I waited for an hour ... read more
Business response:
American Freight records indicate the merchandise was picked up and refunded. Stores have very full truck schedules but the pickup was completed on 3/9/23. Refunds are processed against the tender used on the purchase. The original request to exchange the item for one double the price was declined as this is not within store policy.
ZERO STARS! Purchased a sectional from the **** ********** *** ********* ** *****location on 2/26/2023. Had to wait until 3/4/2023 to receive the delivery of the furniture. Upon receiving the delivery, I removed the plastic. Immediately I noticed glaring issues with furniture. There were holes, tears and missing pieces of the furniture. After seeing this I contacted the store. Asked for a manager. The associate who answered the phone said "the manager is with a customer right now and will call you back" I waited for an hour ... read more
Business response:
American Freight records indicate the merchandise was picked up and refunded. Stores have very full truck schedules but the pickup was completed on 3/9/23. Refunds are processed against the tender used on the purchase. The original request to exchange the item for one double the price was declined as this is not within store policy.
I was a first time buyer and ordered a brand new side-by-side refrigerator from the Clearwater location #**** at the beginning of January 2023 and after a two month wait it was ready for delivery. They didn’t call me so I called them and it had arrived. They must only deal with dented and damaged appliances, but I thought I was waiting 2 months and getting a new undamaged item. I pre-paid the full amount for the merchandise when I ordered but the delivery charge is a separate transaction as they use a third-party trucking co... read more
Carlton M****** was outstanding his customer service was excellent very patient and professional and very with meeting the needs of a customer. I highly recommend this guy. You want regret it.
Business response:
We are glad you had a great experience and appreciate you taking the time to share! We will make sure to let Carlton and his management team know!
I was a first time buyer and ordered a brand new side-by-side refrigerator from the Clearwater location #**** at the beginning of January 2023 and after a two month wait it was ready for delivery. They didn’t call me so I called them and it had arrived. They must only deal with dented and damaged appliances, but I thought I was waiting 2 months and getting a new undamaged item. I pre-paid the full amount for the merchandise when I ordered but the delivery charge is a separate transaction as they use a third-party trucking co... read more
Business response:
We are sorry to hear your experience was not satisfactory. Records indicate the merchandise has been returned and a refund processed to the original tender used on the sale. Please contact Customer Service at 855-788-2891 if there are additional questions.
Carlton M****** was outstanding his customer service was excellent very patient and professional and very with meeting the needs of a customer. I highly recommend this guy. You want regret it.
Business response:
We are glad you had a great experience and appreciate you taking the time to share! We will make sure to let Carlton and his management team know!
I was a first time buyer and ordered a brand new side-by-side refrigerator from the Clearwater location #**** at the beginning of January 2023 and after a two month wait it was ready for delivery. They didn’t call me so I called them and it had arrived. They must only deal with dented and damaged appliances, but I thought I was waiting 2 months and getting a new undamaged item. I pre-paid the full amount for the merchandise when I ordered but the delivery charge is a separate transaction as they use a third-party trucking co... read more
Business response:
We are sorry to hear your experience was not satisfactory. Records indicate the merchandise has been returned and a refund processed to the original tender used on the sale. Please contact Customer Service at 855-788-2891 if there are additional questions.
Carlton M****** was outstanding his customer service was excellent very patient and professional and very with meeting the needs of a customer. I highly recommend this guy. You want regret it.
Business response:
We are glad you had a great experience and appreciate you taking the time to share! We will make sure to let Carlton and his management team know!
I was a first time buyer and ordered a brand new side-by-side refrigerator from the Clearwater location #**** at the beginning of January 2023 and after a two month wait it was ready for delivery. They didn’t call me so I called them and it had arrived. They must only deal with dented and damaged appliances, but I thought I was waiting 2 months and getting a new undamaged item. I pre-paid the full amount for the merchandise when I ordered but the delivery charge is a separate transaction as they use a third-party trucking co... read more
Frequently asked questions about American Freight Furniture, Mattress, Appliance
How is American Freight Furniture, Mattress, Appliance rated?
American Freight Furniture, Mattress, Appliance has a 2.4 star rating with 687 reviews.
When is American Freight Furniture, Mattress, Appliance open?
American Freight Furniture, Mattress, Appliance is closed now. It will open at 10:00 a.m.
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