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American Freight Furniture, Mattress, Appliance
- Retail
- Johnstown, PA
About this business
Location details
820 Scalp Ave, Johnstown, PA, 15904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Purchased 3 piece living room set with recliner sofa about 15 months ago and the back broke on one of the recliners, after filing a warranty claim we were told this was not covered after being assured this would be covered under warranty
Business response:
It appears there was some confusion about the claim. The store indicated they spoke with you and advised where to file with your coverage provider. The provider will review and respond.
Purchased 3 piece living room set with recliner sofa about 15 months ago and the back broke on one of the recliners, after filing a warranty claim we were told this was not covered after being assured this would be covered under warranty
Business response:
It appears there was some confusion about the claim. The store indicated they spoke with you and advised where to file with your coverage provider. The provider will review and respond.
Purchased 3 piece living room set with recliner sofa about 15 months ago and the back broke on one of the recliners, after filing a warranty claim we were told this was not covered after being assured this would be covered under warranty
Business response:
It appears there was some confusion about the claim. The store indicated they spoke with you and advised where to file with your coverage provider. The provider will review and respond.
If could give this company zero stars, I would. I visited the Rock hill, SC today and had a horrible experience. The assistant manager, Joanne, boisterous and rude. I have been so blatantly disrespected when attempting to make a purchase in my lifetime. I visited the store to purchase a recliner for a family member who was just diagnosed with breast cancer asked to utilize after their surgery initially upon arriving at the store Joanne was rude and I’m asking about a certain chair. I was told they had a chair that price. Whe... read more
Business response:
Thank you for taking the time to complete this review. American Freight strives for 100% customer satisfaction, and we are sorry you did not have a positive experience. Your feedback will be shared with the leadership team.
If could give this company zero stars, I would. I visited the Rock hill, SC today and had a horrible experience. The assistant manager, Joanne, boisterous and rude. I have been so blatantly disrespected when attempting to make a purchase in my lifetime. I visited the store to purchase a recliner for a family member who was just diagnosed with breast cancer asked to utilize after their surgery initially upon arriving at the store Joanne was rude and I’m asking about a certain chair. I was told they had a chair that price. Whe... read more
Business response:
Thank you for taking the time to complete this review. American Freight strives for 100% customer satisfaction, and we are sorry you did not have a positive experience. Your feedback will be shared with the leadership team.
If could give this company zero stars, I would. I visited the Rock hill, SC today and had a horrible experience. The assistant manager, Joanne, boisterous and rude. I have been so blatantly disrespected when attempting to make a purchase in my lifetime. I visited the store to purchase a recliner for a family member who was just diagnosed with breast cancer asked to utilize after their surgery initially upon arriving at the store Joanne was rude and I’m asking about a certain chair. I was told they had a chair that price. Whe... read more
Business response:
Thank you for taking the time to complete this review. American Freight strives for 100% customer satisfaction, and we are sorry you did not have a positive experience. Your feedback will be shared with the leadership team.
If could give this company zero stars, I would. I visited the Rock hill, SC today and had a horrible experience. The assistant manager, Joanne, boisterous and rude. I have been so blatantly disrespected when attempting to make a purchase in my lifetime. I visited the store to purchase a recliner for a family member who was just diagnosed with breast cancer asked to utilize after their surgery initially upon arriving at the store Joanne was rude and I’m asking about a certain chair. I was told they had a chair that price. Whe... read more
Business response:
Thank you for taking the time to complete this review. American Freight strives for 100% customer satisfaction, and we are sorry you did not have a positive experience. Your feedback will be shared with the leadership team.
ZERO STARS! Purchased a sectional from the **** ********** *** ********* ** *****location on 2/26/2023. Had to wait until 3/4/2023 to receive the delivery of the furniture. Upon receiving the delivery, I removed the plastic. Immediately I noticed glaring issues with furniture. There were holes, tears and missing pieces of the furniture. After seeing this I contacted the store. Asked for a manager. The associate who answered the phone said "the manager is with a customer right now and will call you back" I waited for an hour ... read more
Business response:
American Freight records indicate the merchandise was picked up and refunded. Stores have very full truck schedules but the pickup was completed on 3/9/23. Refunds are processed against the tender used on the purchase. The original request to exchange the item for one double the price was declined as this is not within store policy.
ZERO STARS! Purchased a sectional from the **** ********** *** ********* ** *****location on 2/26/2023. Had to wait until 3/4/2023 to receive the delivery of the furniture. Upon receiving the delivery, I removed the plastic. Immediately I noticed glaring issues with furniture. There were holes, tears and missing pieces of the furniture. After seeing this I contacted the store. Asked for a manager. The associate who answered the phone said "the manager is with a customer right now and will call you back" I waited for an hour ... read more
Business response:
American Freight records indicate the merchandise was picked up and refunded. Stores have very full truck schedules but the pickup was completed on 3/9/23. Refunds are processed against the tender used on the purchase. The original request to exchange the item for one double the price was declined as this is not within store policy.
Frequently asked questions about American Freight Furniture, Mattress, Appliance
How is American Freight Furniture, Mattress, Appliance rated?
American Freight Furniture, Mattress, Appliance has a 2.4 star rating with 687 reviews.
When is American Freight Furniture, Mattress, Appliance open?
American Freight Furniture, Mattress, Appliance is open now. It will close at 8:00 p.m.
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