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American Freight Furniture & Mattress
- Retail
- Denham Springs, LA
About this business
Retail of furniture, mattresses and appliances
Location details
10076 Crossing Way, Denham Springs, LA, 70726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Worst experience..I bought a freezer, stove and fridge and was told as long as I have it paid by June I wouldn't be charged extra 100 % the man that sold to us he eSigned documents and never told us about 109.99 weekly payments which I would have never agreed to that since I'm disabled and both kids are disabled living on Social Security. Something has to be done ...I never got copy of contract until I called this morning and they emailed copy this morning and is clearly not my husband's signature and I can prove this. How c... read more
Business response:
Financing is a contract with American First Financial and all documents are emailed between them and the customer. American Freight store manager contacted the customer and offered to pick up the items but the customer indicated they had spoken with American First and were ok with the payments and pleased with their items. If we can be of further assistance, please let us know.
Very Poor store. Purchase a couch over year ago. notice small hole on side turn in claim to have couch repair. appointment after appointment reschedule each time. then business file bankruptcy now call American Freight. Spoke with them and very helpful in begun then nothing try call them check on repair and no call back
Business response:
We are sorry you are having a problem with your purchase. American Freight is working to help FFO customers resolve their open issues. Our warranty team has escalated your case with the manufacturer and is following up daily. They will be contacting you with next steps as soon as they receive manufacturer authorization.
I've had a terrible experience dealing with American Freight. I ordered a refrigerator from them a few months ago. They tried to deliver the wrong product, so I refused delivery and cancelled the order. They promised to refund my payment, but I'm still waiting on it, months later. Customer service has been extremely limited in their ability to help me and has been unable to even tell me how much longer I can expect to wait for my refund. Horrible shopping experience overall.
Business response:
We are sorry you had a problem with the purchase. The refund was issued in February by American Freight but there was an issue with the refund posting in PayPal which was traced and corrected on 4/7. The refund has posted - confirmation number *****************.
Purchased a refrigerator and dishwasher and paid for delivery. Refrigerator was scratched from delivery and dishwasher was lost. They got us another dishwasher but it did not work. Multiple calls to the store would result in being put on hold endlessly, being told they would call back (they would not), or simply not answering their phones. Evident they would not fix their issue. Just paid another company $200+ to fix their dishwasher they sold me. Terrible experience. Will never use again and would not recommend anyone shop ... read more
Business response:
We are very sorry you had a problem with your purchase. American Freight is issuing a refund of $250 to cover the repair.
Bought a brand new refrigerator on Saturday from Louisville Dixie store, unwrapped it, and realized it had a huge dent in the bottom and was missing pieces. Looked like someone dropped it on the corner. So my wife called the store Sunday morning to explain the issue. We received the replacement and plug it in that evening. Monday evening, get home and realize it has not been freezing and all of the food is now un-thawing, so my wife calls the store Tuesday morning at this point to request a refund since we still don't have a... read more
Business response:
We are sorry you had a problem with the purchase. American Freight Region Manager refunded the item due to multiple issues.
I went to American Freight and purchased a GE stove they said was in stock. They charge my credit card. Same day I drove 2 hours to the store to pick up the item. When I arrived at the store. The staff was very unhelpful and made it seem like I was waste their time. The store did not have the part in stock and said the part was not in stock for a while. The store said they could not refund my card until Monday as the owner of this store was not in. I called the website customer contact to cancel the order. They told me it wo... read more
Business response:
American Freight has issued a full refund for the sale which should post in 2-4 days depending on the card issuer's process. Reference ********************************. We strive to issue refunds as quickly as possible and apologize for the inconvenience.
Awful awful customer service. Ordered something online and received an email the next day saying they no longer have it. We have been waiting for 7 days now to get a refund. Everytime we call to ask where it is the manager Kyle, says he will contact corporate and call us back. He never calls back. Today I called and was left on hold for 40 minutes!! We just want our money back. It was a lot of money and now is not the time to keep our money hostage. Worst company ever!! Beware!!!
Business response:
American Freight just completed a systems update that delayed some transactions. Your PayPal account has been refunded. If you do not see it, please let us know.
Sales representive Jason and Rex I believe was very professional honest took their time helping us..We purchased a king size bedroom suite on Saturday and it was delievered the very next Day Sunday...will definitely shop here again..Thanks for your patience and help...
On March 26, 2021 I called at 9:36 AM about a refrigerator and was told that unless I purchased online it could not be held. I went in with my spouse after work and was told that #1 The item was not there but could be on the next mornings truck and to call after noon the next day to check. We walked around the store and noticed the open stock room and the large items in there. A worker rushed to the area so we walked away. We opened the the photo of the item on the website and noticed the picture of the refrigerator had inde... read more
Business response:
We are sorry you are having issues. American Freight sells some one of a kind items and inventory turns over quickly - once they are sold, they cannot be given to another customer. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location if you would like additional assistance. Thank you.
Frequently asked questions about American Freight Furniture & Mattress
How is American Freight Furniture & Mattress rated?
American Freight Furniture & Mattress has a 2.5 star rating with 772 reviews.
When is American Freight Furniture & Mattress open?
American Freight Furniture & Mattress is closed now. It will open at 10:00 a.m.
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