American Freight Furniture & Mattress

Dell H 

on BBB

4 years ago

GREAT Customer Service from beginning to end. Spoke to Alex (Concord Store)on phone before going in about a stainless steel oven and he was very knowledgable about the inventory. After arriving, Alex was very thorough in assisting me with my purchase. The price was also right in my budget! The delivery also went off without any problems. I highly recommend the Concord Store. 

Daniel H. 

on BBB

4 years ago

We purchased a Samsung five burner gas stove online from American Freight back in mid December 17th. It arrived Monday before New Year’s Eve. Upon opening the box and gathering all the items that go on the stove, we realized that some of the parts were missing. Which were 3 burner caps, middle burner and the reverse griddle plate. Also we realized that the quality control isn’t the best because the grates were not wrapped given it could further scratch the stove. So we called the same day it arrived to let them know about th... read more

Matthew M 

on BBB

4 years ago

Just learned about this company and that it has a location at the old sears outlet in Gravois Bluffs in Fenton MO went there and bought a refrigerator it ended up not being quite what we expected and there was some issues, I contacted the store manager and explained the situation and He and his staff were more than understanding and kind. They handled this situation proffesionally and went the extra step to make sure we were happy. Customer service seems to be a dying thing in this day and age and it was a breathe of fresh a... read more

Carissa Baker 

on BBB

4 years ago

Take your business elsewhere. These people are poorly trained. I bought a couch from here 7 months ago. The couch arrived later then they said it would. They were already pulling money from my bank account before the couch even arrived! Here I am 7 months later. I have paid every single payment on time and in full, but I’m being told I owe MORE money then the original leased amount. All because the assistant manager who sold us the couch failed to mention that if we didn’t pay the couch off in 101 days we would be responsibl... read more

Thu N 

on BBB

4 years ago

I had left a review reflecting on an issue I had with my pickup order. Had the store manager Tiffany call and resolve the problems within hours. She went above and beyond to correct the problem to make sure that I was comfortable with the solution. It's unfortunate that the problem occurs in the first place but I was happy that I was still able to get a refrigerator at the end. Thank you for your help, Sean and Tiffany. 

KT 

on BBB

4 years ago

I wish we would have read these reviews before buying. We purchased a washing machine and dryer. The delivery was poor to begin with as they originally only delivered the dryer. After wasting more calls they arranged to have the washer out later that night. That arrived. First of all, there was what looked like white putty all inside the washing machine. We realized that they tested it by washing the manual inside of the unit, so no manual and quite a mess to clean up. Then we ran it and it sounds like a jet engine in the ga... read more

Monique 

on BBB

4 years ago

I order a sofa and love seat 10 days before Xmas it is now the 9th of Jan and still no sofa and love seat I was told that I would get it within 6 weeks or less but I was told it normally doesn’t take that long so I waited I called several times because I heard no updates about my items no emails either I looked my order number up online it’s saying there is no information found for that input so now I’m like ok what’s going on I call on several occasions and I’m told it’s hasn’t come in we don’t know what’s on the trucks whe... read more

Robert B 

on BBB

4 years ago

On November 28, 2020 I purchased a KitchenAid dishwasher from the American Freight store in Amarillo and paid to have it shipped to my residence just outside of Houston. I trusted American Freight because they were formally Sears Outlet, which I mistakenly assumed had good reputation in customer service due to their association with the Sears name. I was looking for a specific KitchenAid dishwasher model, and in a hurry to get it delivered and installed before Christmas. American Freight had the model advertised without scra... read more

Jackie 

on BBB

4 years ago

I bought a recliner in March 2020 it broke within a month I filed a claim right away, it said it could take up to 60 days for it to go thru months later nothing finally called the store and they said they would look into it for me and get back and well I still have the broken ass chair...very disappointed and will not buy from their again now.