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American Freight Furniture & Mattress
- Retail
- Denham Springs, LA
About this business
Retail of furniture, mattresses and appliances
Location details
10076 Crossing Way, Denham Springs, LA, 70726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Great selection awesome customer service and definitely will come back to purchase more items
Charged my credit card 3 times on one purchase worst costumer service always the same run around 2 months still haven’t gotten a refund same bs reply waiting on corporate to refund the money
Business response:
American Freight records indicate one charge to card ending in Visa card refunded on 1/2/21 per customer request and one financing offer that was also voided same day per customer request. Store records indicate customer picked up the merchandise so one charge is valid and was applied to the card by the bank. If there is dispute of that charge, please contact us to resolve.
We ordered a LG Refrigerator, it arrived with a broken compressor and we lost all of our food.The repairman said that the "new" unit dated back to 2013 and that it came from someones house with a crayon stuck underneath the unit.The compressor did not work and the parts were not from the factory.We did get our money back and was paid for food loss.I told American Freight I was calling the Attorney Generals office & Consumer Affairs.The repairman talked to the lady at American Freight and said this place was ripping off peopl... read more
Business response:
Although rare, appliances from any vendor can fail upon delivery and we are sorry you had a problem with your purchase. American Freight arranged the return and covered the food loss within days of being advised the item did not function as expected.
I think they are the best .Great Attitude Thanks YALL
Business response:
Thank you so much for your positive feedback! We appreciate your business!!
Where do I start? My grandparents had an appointment for their couch to be delivered Tuesday. Some background here is my grandmother who has dementia will NOT sleep anywhere else but the couch. Explaining this to the manager, Raymond, he seemed to not care and proceeded to shut me down on everything I said. He had 1 week between order date and time of delivery to cancel and reschedule. He decided to have someone call the morning of (11am) and said he couldn't deliver that day. My grandfather not knowing any different made pl... read more
Business response:
We appreciate your feedback and are sorry that there was a problem with your delivery. We would like to follow up on the issues you have raised but are unable to locate an order with the details provided. Can you please send the customer name or order information so we can research further? You can email me directly or call our Customer Care team at 855-788-2891.
American freight took my hard earned money and delivered a non working laundry unit which had a big hole in the drum it flooded my whole floor, this was supposed to be a new unit. They sent out another one which also doesn’t work. I have called the store as well as customer service which is based off shore all they do is just call the same store that I had just called. They said corporate will call me in two business days( they never did). It’s been a month worth of a horrible experience I do not wish on anyone else. All I h... read more
Business response:
We are sorry that you have had trouble with your purchase. American Freight will be delivering a new unit on 2/13/21.
This place is HORRIBLE. I was very clear when I ordered a BOX SPRING. What they gave me was a box made out of crappy wood. It literally just cracked when a small person laid on the bed. Of course through the thick plastic it looked normal so we brought it home. Once we removed the plastic it was a joke. When I called they said if I removed the plastic they couldnt help me. Not only is this place super gross they are liars. They were extremely rude when I called to talk to a manager about it and of course no one has called me... read more
Business response:
We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call ###-###-#### so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
Brought many things from American freight. I brought couch and love seat, bedroom set, and beds. I loved their furniture and it lasted a while. Accept for this last piece. My husband and I brought a sectional (black with blue and black pillows) the sales man said it would be great because we have a dog. He jabbed a pen in the display Sectional and puked it out. He then rubbed the hole and the couch corrected itself. Well we were sold on the couch and ended up also getting a warranty plan for it as well, as we always do work ... read more
Business response:
We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call ###-###-#### so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
Bad customer service
Frequently asked questions about American Freight Furniture & Mattress
How is American Freight Furniture & Mattress rated?
American Freight Furniture & Mattress has a 2.5 star rating with 772 reviews.
When is American Freight Furniture & Mattress open?
American Freight Furniture & Mattress is closed now. It will open at 10:00 a.m.
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