America First Credit Union

Christina R 

on BBB

2 years ago

America First does NOT care for its members, I have been banking with AFCU for around 10 years or so, Ive never had any serious issues, and if there was it wasnt the people working there. I do autopay for ALL my payments, I assumed when I do this funds will be sent and everything will be taken care of. I never imagined a car payment would never be received. When I brought this up to the assistant manager and the teller, they told me the check could have been lost or stolen in the mail. I was actually quite surprised when the... read more

Philip L 

on BBB

2 years ago

Didn't receive 1099's for my sister's account in **** ** (I have her POA as she is ill). I live 600 miles away so a week ago I sent my nephew to go in and get copies but couldn't give them to him because he wasn't on the account. That's understandable, but they said the only way we could get them is if I came in to their office and showed them a photo ID. Keep in mind I'm 600 miles away so that's extremely inconvenient. Apparently they won't mail them to the address of record which I can't understand. I already filed a forma... read more

Mark C 

on BBB

2 years ago

I sold my car and went to the Durango and *************************** to cash my cashier's check from their credit union. They would only give me $5000.00 instead of the full amount of $11,500. In conclusion the manager ***** was rude and decided after collecting my 2 forms of ID, social security number and fingerprint she gave me the checkback with no funds!! Contacting State banking!! that not legal!! Do NOT use this branch or deal with ******! 

Jose H 

on BBB

2 years ago

Day 05/01/2023 America First Credit Union ********************************************************************** Objective: Consult about additional charge on car loan. *************** attended me (He did not bring his identification) He verified through a call that the extra amount that they intended to charge me was an error by the Bank that had not verified the document that included it in the insurance policy, which determined that the bank's insurer assumed the payment , incorrectly increasing the amount of my debt. ***... read more

Cassandra H 

on BBB

2 years ago

If I could give them zero stars I would. I am constantly charged late fees for payments made on time that they "processed" 5 days later. They charge me for insurance even though we carry insurance then take 5 "processing" days to resolve it. They never send my monthly statements even though I never enrolled in paperless, I'm sure it's in hopes I don't see all their fees. Do yourself a favor and look elsewhere. 

Jason S 

on BBB

2 years ago

I am extremely frustrated with America First and would like to express my utter disappointment in their customer service. I procured a vehicle loan in the summer for 2019 for a 2018 ****** Tundra. At the time of my loan, I provided all necessary insurance documents. For some reason, 3 years later, I received a notice that I needed to provide my insurance information again. After calling America First customer service and waiting for 50 minutes on hold without speaking to a representative, I sent an email to customer service ... read more

Elsa U 

on BBB

2 years ago

************************* at the ********* Branch was awesome to work with! Will continue doing business with ****** in the future. He was knowledgeable, clear on options and great to work with. Very personable, patient and great! Would highly recommend working with ****** in getting a loan. FYI..loan was approved and closing was quick. Thank you ****** for doing a great job! 

Michael M 

on BBB

2 years ago

Worst bank or credit union I have EVER dealt with. America First filed a 30 day late payment with credit bureaus when payment was in fact NOT 30 days late and I could even provide documentation. 

Michael M. 

on BBB

2 years ago

Worst bank or credit union I have EVER dealt with. America First filed a 30 day late payment with credit bureaus when payment was in fact NOT 30 days late and I could even provide documentation.