America First Credit Union

Sharon W 

on BBB

a year ago

I paid my car loan off 5/9/2024 and I went into a branch in *********. I was told at this time is would take 4 to 6 weeks and I would have the title. I recvd a paid in full letter from AFCU on 5/29/2024. I called AFCU and was told the lein was electronic send to DMV on 5/24/2024. Give it 4 to 6 weeks to get title in mail. It is 7 weeks tomorrow and no title. I went to ******** branch on 7/11/ 2024 and spoke with ****** and was told it was never sent to DMV due to a computer glitch that occured. Just got sent today because I ... read more

Lonny S 

on BBB

a year ago

I have been an AFCU member for over 30 years, but recent developments really have me questioning my future with them. I had a car loan financed through them that was paid off within 5 months of its inception. When I called the gap insurance to cancel and get a refund they informed me the dealership had already canceled the gap insurance. After spending hours on the phone trying to get a hold of the dealership they informed me that AFCU had sent them a request for the gap insurance to be canceled. They had sent AFCU a check a... read more

Ri E 

on BBB

a year ago

Applied for a CD with America First, and they ran a credit check without making it clear there would be one. With a CD, you're providing them the privilege of using your money, not the other way around; there should be no credit check. Most places don't require credit checks for CDsthey hide credit checks intentionally. When I called to tell them I was upset over the credit check and wanted to cancel my application, they said they would suppress the credit check, but they never did. So now I'm left without a CD and a credit ... read more

Paula C 

on BBB

a year ago

I have an auto loan with this credit union. I decided to payoff the loan. I scheduled 3 large payments from my bank over a 3 day period. For no reason they cancelled 2 of them without notifying me. When I contacted them they denied cancelling them despite my looking right at the cancellation listed on my account summary. I asked for my payoff amount if electronically funds sent today and was told they could not give it to me because it accrued daily interest and they didnt know when it would clear. I said every other bank wi... read more

Tyson N 

on BBB

a year ago

I had been a customer for ever 10 years with *****************************************. I got scammed out of thousands of dollars in a week I noticed in my online banking. I called in complained they were gonna put a stop on the card to stop it. When there was still money there they continued to let them take my money for days. I have a debit card with them since start and put a limit of no more than 25$ it would let not let me go over for safety. I talked to several people they said it would be good. But they let them keep ... read more

Lonnell G. 

on BBB

a year ago

America First is not user friendly, I was disrespected on June 21, 2024. They would not work with me. 

Matt D 

on BBB

a year ago

It took so long to get my login that I was not able to make my first payment on time. The website is horrible and external bank transfers are very difficult. I paid the loan off and 12 months later it started withdrawing from my account into a loan that had been closed due to being paid off for a year. This bank is a scam. 

Shane R 

on BBB

a year ago

I don't think I've ever had such a terrible experience with a small credit union before. And I cannot recommend, under any circumstance that anyone ever take out an Auto loan. They simply refuse to give you the title to the vehicle after it's paid off and sold. It has been four months since I sold a vehicle, and had it paid off, and they still have not turned over the title. I'm someone who never leaves negative reviews, just not leave any, but these folks are morons. And no one should do business with them. 

Caryn A 

on BBB

a year ago

I cannot believe the level of difficulty everything has been since my auto loan was sent here. 1. It took over a month to get my required PIN to login to OLB and set up a payment. My loan was due within a few days of finally getting in. The information I received over the phone about easily connecting my FI for payment was false and it took another week to make a payment. 2. The *** process through OLB takes 4 business days to post which is double industry standard. Also had a difficult time finding how to cancel the *** lat... read more