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America First Credit Union
- Banks
- Ogden, UT
About this business
Location details
3650 Wall Ave, Ogden, UT, 84409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Totally unwilling to help with loan and credit cards. I needed to modify my car loan and credit card. absolutely no help at all. They offered no decrease in interest. Instead took my payments out to 84 months on the credit card and gave me 4 months on my car loan, and then it goes right back to an unaffordable payment. As son as I Pay off America First Credit Union, I will take my business to Cyprus Credit Union. They are sincere and treat you like a human being. Thank you Cyprus C.U. you have a heart...
I wish there was a 0 star option. I have had to call America First nearly every month to make my car loan payment, my autopay quit going through and nobody was able to tell me why it stopped running. The third month I had to call them, they let me know that they "couldn't find my title". In addition to losing my title, the representative guaranteed that he reinstated my monthly autopay from my bank account. Spoiler alert: he didn't. and I was nearly late on another payment the next month. I am hoping to find and refinance my... read more
Horrible service, I try to make payments and everytime the transaction was rejected or decline by the bank, so I have to waste my time to go in person they said everything is ok, hours later I try to use it to buy my lunch and was decline again and thats being the last 2 years I dont recommend this bank, you will stressed out a lot with them
Absolutely horrible! I tried multiple methods to payoff my loan even using their, card, checking and wire method which charges me. They rejected ALL of them. Had to drive an hour away to payoff my loan because they ****. Weeks later, they send me an email that I am going to be charged for my monthly autopay. I spend HOURS on the phone. They assure me this cannot happen since my account is closed. Wake up today. THEY CHARGED ME $750 OUT OF MY CHECKING ACCOUNT FOR MY CLOSED PAID OFF CAR LOAN. This company is absolutely the WOR... read more
I work at a dealership, and everyone I work with, including myself, all agree this is the worst credit union to work with! Especially when it comes to payoffs. I dread having to call them for anything regarding our customers.
Business response:
We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint. Unfortunately, we have attempted to reach you multiple times to further discuss your BBB complaint, and have not yet heard back from you. We look forward to hearing from you soon.
DO NOT GIVE THESE FOOLS ANY MONEY.. THE COMPANY *****, GREEDY MORMONS!!! The worst kind... lol Predatory loans HORRIBLE SERVICE..
They use predatory lending practices with seniors on fixed incomes, approving risky loans on cars and recreational vehicles.
Several weeks ago I sought to take out and then fund one of it's CD's. The overall process eventuated as an exceedingly protracted, and likewise quite ridiculous undertaking.. So ultimately I gave up. However, in the interim a type of credit/debit card was issued to me by mail, even though I had never solicited such. Thereafter, I simply shredded ******** I emailed the credit union, and ending up doing so multiple times as several different of its representatives kept responding. Included my emails were provided several elem... read more
I bought a car through their repo auction. Asking price was full retail taken from ********. Car advertised as excellent condition. Brought it home the next the check engine light came on. I co tasted them immediately. They called it an unfortunate coincidence. Turns out the car had not catalytic converters which caused the check engine light. And since the car was purchased in that condition but the check engine light was not on, the code had to have e been cleared. Now $3000 in repairs later they claim no wrongdoing on the... read more
Business response:
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint.If you need anything else, you are welcome to reach out directly.
Frequently asked questions about America First Credit Union
How is America First Credit Union rated?
America First Credit Union has a 1.3 star rating with 144 reviews.
When is America First Credit Union open?
America First Credit Union is closed now. It will open on Monday at 9:00 a.m.
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