This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
America First Credit Union
- Banks
- Ogden, UT
About this business
Location details
3650 Wall Ave, Ogden, UT, 84409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This is the absolute worst financial institution Ive ever experienced. They ran a hard credit check twice for an ** loan then denied having ran the second one despite my credit report showing it. Once they finally admitted their error, I asked them to reverse the second one. They evaded my numerous calls and emails trying to get the info for my ** loan because they didnt want to deal with my complaint about them running the second hard credit check. I spent over a week trying to communicate with *********************** who w... read more
Business response:
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint.If you need anything else, you are welcome to reach out directly.
**** ** location needs help/ coaching! They continuously disappoint me each time I visit the branch. There are only two branches in *******, so when one of them, which is closest to me, provides nothing but let downs, it is very disappointing to say the least. Today is the second time when Ive decided to use the drive through video ATM, no one is at the window, I sent the tube containing my ID, deposit slip and cash upon arrival to have to sit for 10 minutes then park and go inside and ask them to grab the tube. Why even hav... read more
Business response:
We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this. Unfortunately, we have attempted to reach you multiple times to further discuss your BBB review, and have not yet heard back from you. We look forward to hearing from you soon.
TUMBLING FAST...GOING DOWN HILL.....HORRIBLE!!!! GET READY TO CAMP OUT WITH A TENT AND SOME SLEEPING BAGS IF YOU ARE TRYING TO GET THRU TO CUSTOMER SERVICE, WHEN YOU DO, THEY ACTUALLY HAVE ABSOLUTELY NO CLUE WHAT IS GOING ON. 1ST THEY POST A PAYMENT TO A WRONG ACCT, THEN CALLING ME TWO MONTHS LATER ASKING IF I AM GOING TO MAKE A PAYMENT. HUH? SECOND, THEY GO INTO YOUR CREDIT REPORT AND TOTALLY S**** YOU WITH DEROGATORY INFO THAT SENDS YOU CREDIT SCORE INTO THE TOLIET, THAT IS INCORRECT INFO, SO YOU GET TO SIT ON THE ***** FO... read more
TUMBLING FAST...GOING DOWN HILL.....HORRIBLE!!!! GET READY TO CAMP OUT WITH A TENT AND SOME SLEEPING BAGS IF YOU ARE TRYING TO GET THRU TO CUSTOMER SERVICE, WHEN YOU DO, THEY ACTUALLY HAVE ABSOLUTELY NO CLUE WHAT IS GOING ON. 1ST THEY POST A PAYMENT TO A WRONG ACCT, THEN CALLING ME TWO MONTHS LATER ASKING IF I AM GOING TO MAKE A PAYMENT. HUH? SECOND, THEY GO INTO YOUR CREDIT REPORT AND TOTALLY S**** YOU WITH DEROGATORY INFO THAT SENDS YOU CREDIT SCORE INTO THE TOLIET, THAT IS INCORRECT INFO, SO YOU GET TO SIT ON THE ***** FO... read more
Business response:
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved. If you need anything else, you are welcome to reach out directly.
This review is in regards to AMERICA FIRST CREDIT UNION Headquartered in *****, ****. I worked with *********, from America First Credit Union Headquartereds, she help to resolve a conflict. I had on my debit card. They assisted me by reversing a fraudulent charge on my **** debit card. I am very happy with their decision and their review process. And I am very grateful with their process of settling my dispute with the fraudulent company. ********* from the main branch.was very helpful, I am very happy and I am a Very satis... read more
Business response:
Thank you so much for taking the time to share your positive experiences with America First. Its wonderful to hear that our staff has been so helpful, and that they are consistently exceeding your expectations! We truly appreciate your membership and continued loyalty. Know that were here for you anytime. We look forward to serving you again soon!
This CU has terrible service. Takes up to a week to post hours payments while collecting extra interest. I will never take a loan out again with America First.
OUTSTANDING....The office in *******, ****. You have a great asset with ***** (Emp# *****) I had an ongoing problem with my account (Not paying all my utilities) yet it was clearing on this side-yet the companies were NOT getting the funds (Yeah-frustrating NOT from lack of funds) ***** already knew about this same issue from last month-long story short-Knowing how frustrated I was, he took control (called each institution-got it figured out- and created a solution(s) for me) If I could afford it I would have handed him a co... read more
Business response:
Thank you so much for taking the time to share your positive experiences with America First. Its wonderful to hear that our staff has been so helpful, and that they are consistently exceeding your expectations! We truly appreciate your membership and continued loyalty. Know that were here for you anytime. We look forward to serving you again soon!
I am almost 61 years old and opened an account with my company's credit union over 27 years ago, that credit union was purchased/aquired by Altier CU and they were purchased/aquired by AFCU. At the end of February 2023, I saw a questionable transaction on my account, which was later determined to be a phishing attempt so I had to open a new account(s) then just last week, when I checked my accounts online, I noticed my money market account was short and I panicked. As I scrolled down to my checking account, I saw that money ... read more
This bank is one of the reasons I drink. I sincerely do not recommend banking with AFCU.Please do not reply to this with: "Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved. If you need any... read more
Frequently asked questions about America First Credit Union
How is America First Credit Union rated?
America First Credit Union has a 1.3 star rating with 146 reviews.
When is America First Credit Union open?
America First Credit Union is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com