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America First Credit Union
- Banks
- Ogden, UT
About this business
Location details
3650 Wall Ave, Ogden, UT, 84409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Theres a reason why this institution is ranked so low. RUN! Run far and fast away and use literally any other institution. Not only do they hold your $ hostage with the only option to access it to pay them money to wire it but their reps and supervisors are rude, disrespectful and entirely useless.
Business response:
We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint. Unfortunately, we have attempted to reach you multiple times to further discuss your BBB complaint, and have not yet heard back from you. We look forward to hearing from you soon.
If I could give zero stars, I would. Definitely not a safe or secure place to have a credit card. I was notified by the **************** of a charge I did not make. I texted (NO) and called them as well to tell them I did not make it, and I was told it would not post; but it posted, and now I'm being told that if it isn't removed before my credit card due date, I will be charged interest on it if not paid in full. Being that the charge is $1,400, it seems ridiculous, especially for a charge I did not make. I'm starting to qu... read more
Business response:
We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint. Unfortunately, we have attempted to reach you multiple times to further discuss your BBB complaint, and have not yet heard back from you. We look forward to hearing from you soon.
I bought my toy hauler and got a loan thru America credit union. Did all the paperwork required and got my trailer registered. Made all the payments early and over paid by $270 per month to get it paid off quicker.Sold the trailer and to my surprise American made me jump thru hoops to get my trailer tile in my name, which I did 1st time. Someone in there office never filed , but somehow I was getting my tags in my name? When I asked for help the staff blamed me and required the paperwork to be done again. So I did, had to ca... read more
Business response:
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint.Based upon our conversation, we believe this complaint is resolved. If you need anything else, you are welcome to reach out directly.
Their website will not let you cancel reoccurring external transfers with filtering them. I was charged 1500$ in 2 weeks because they would not cancel my external transfers
Business response:
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution. Based upon our conversation, we believe this is resolved. If you need anything else, you are welcome to reach out directly.
All the reviews here are correct. I am another statistic of their poor and mediocre customer service, I am thinking about contacting a lawyer to see what my legal recourse is in them not accepting a $22K+ payment so I can pay off my vehicle and get the title. I will never again do business with them. After reading all the reviews here I am not sure how they stay in business...??!!
Business response:
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this feedback.If you need anything else, you are welcome to reach out directly.
I have an auto loan with America First Credit Union & was several months ahead of my current payment due date. I confirmed the payoff amount, gave it to the dealership. The dealership sent the payoff check to AFCU. I received a letter from AFCU that my payoff check was returned to the dealership because it wasn't enough to cover what they think is now the new balance due to added interest..etc. The negative payoff difference was very small under 100. so I can't figure out why AFCU didn't try to contact me to give me the oppo... read more
Business response:
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this feedback. Based upon our conversation, we believe this is resolved. If you need anything else, you are welcome to reach out directly.
**************** across the board is inconsistent. 99% of the time customer service rep has a bad attitude, and worst of all, doesn't have a clue how to perform banking requests/tasks. I have used the bank account at AFCU for balance transfers multiple times without issues. In recent years, their customer service quality declined so much, that after talking 4 phone agents and a manager, the bank still wasn't able to complete the task I needed done. I am in the process of moving my assets out of this bank, because without kno... read more
Business response:
We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint. Unfortunately, we have attempted to reach you multiple times to further discuss your BBB complaint, and have not yet heard back from you. We look forward to hearing from you soon.
To say that I have sisters that work for America First who I love dearly, but I am extremely upset with America First, Credit Union, and am in the process of moving all of my money to other financial institutions. We had fraud that we could show came from a different IP address, and America First will do nothing for us on business account, you have one day to recover your funds after that youre pretty much SOL, what Im really upset about is that there was no follow up to see how they are doing. Theres no follow up to see if ... read more
Business response:
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint.Based upon our conversation, we believe this complaint is resolved. If you need anything else, you are welcome to reach out directly.
The **** mobile app is complete trash. It is impossible to make payments to my loan within the app. Ive never once been able to. Every month I have to call in to make a payment. Today I finally had to head into the physical building to set up auto pay because you cant do that on the app either. Why have an app if people need to go in to the building anyway?
Business response:
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint.Based upon our conversation, we believe this complaint is resolved. If you need anything else, you are welcome to reach out directly.
Frequently asked questions about America First Credit Union
How is America First Credit Union rated?
America First Credit Union has a 1.3 star rating with 144 reviews.
When is America First Credit Union open?
America First Credit Union is closed now. It will open at 9:00 a.m.
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