America First Credit Union

Stephanie L 

on BBB

10 months ago

As a retired military veteran of 25 years, I have dealt with banks and credit unions in Germany, Japan, Turkey and several US states and without a doubt, America First Credit Union is the WORST financial institution I have been involved with! Two months after financing an auto loan through them I found they failed to order a title for my vehicle. After 2 more phone calls over the next 4 weeks (in which I notified them of being unable to receive another temporary tag after 90 days), they still had and no status update. Now af... read more

Gerald B 

on BBB

10 months ago

Im walked through online sign up for checking overdraft only to have it mysteriously disappear and the only way I find out is the overdraft charge. 3 times Ive done this only to have it removed. Then I call in for the 4th time and am told I never signed up for it in the first place. Taking my money elsewhere. 

Amanda B 

on BBB

11 months ago

This credit union is very hard to work with. I have had two auto loans set up with them from the dealerships, but would never voluntarily get a loan from this bank. I have to call to set up an automatic transfer from a different bank, then I have to go in to the branch, nothing is easy on the app. It feels like no one knows how to get around in the system when you call. I have been locked out of parts of my account twice in three months. Similar things happened when my previous loan was set up, there is no updates in over fi... read more

Tia W 

on BBB

a year ago

I am very tired of hearing the statement, "I understand' before they say their actual sentence. This is actually disrespectful. They are lying to three people. 1 themselves 2 person talking to, and 3 the Lord. People don't understand the concerns, frustration or anything else about the other person. They can understand in their own way, but they don't understand another. This statement needs to be deleted in all conversations. I as a customer don't want to hear 'I understand' from anyone in this company again. People need to... read more

Diana A 

on BBB

a year ago

This is most annoying. I have just emailed the corporate office. The rainbow bank always takes my money and then thank God I always get a receipt. This has happened 3 times they never credit my account if I go to any other branch. My cash money is deposited there immediately. There is an issue with the rainbow bank ATM. 

Mohammad M 

on BBB

a year ago

Beware if you want your credit to be impacted negatively. Absolutely no communication will be sent to you, that your auto payment is no longer covering the minimum. I usually plan to pay a little more than the minimum but sometimes, I rely on the auto payment to cover whats due. Found out once they hit my credit for a 30 day late charge, that I didnt pay 40 dollars. Tried to dispute with them literally the day of, that theyre system if flawed, and if Im late they should notify me promptly, by mail, a call, anything that thei... read more

debby W 

on BBB

a year ago

AFCU is OFF the Charts . . . Not What You THINK!During my limited new customer/depositor interface was not impressed. ****** cautious on FRAUD to the point of adnauseam! They ask tons of questions every time you reach out to them, delay your deposits with 30 day holds, keep you on the phone for hours. Talked to a person called ******, who would never give me his last name, phone, or email contact info so we could communicate on my transaction. He told me no worries as I am the only ****** here! Well, when I called and told o... read more

Jackie M 

on BBB

a year ago

Beware getting a vehicle loan with this company. We bought a truck through them in 2021. We paid the truck within a year of purchase and the company refuses to send us the Vehicle Title. We have since moved out of state and we need to register our vehicle with the new state and they won't because AFCU won't give us our Vehicle Title. We have been fighting with them for years. We finally had someone from AFCU (in 2024) say they'd send the title and instead they sent a lien release for the vehicle, which does us NO good becaus... read more

Jaswant J 

on BBB

a year ago

America First Credit Union keep charging me a overdraft fee and not letting get a chance to transfer money from savings to my checking to clear the overdraft. They're getting outrageous with the same day overdraft fee. I'm about to leave all banks, they care about you all they want is your money.