America First Credit Union

David P. 

on BBB

2 years ago

Back in July I purchased a RV out of *****, ** and the dealer had me financed it through AFCU. About two weeks later I was contacted by AFCU and was offered a refinance for my 2018 ***** Silverado at a lower interest rate. I accepted the refinance and AFCU **** up the loan and worked with the current finance company to payoff the loan and open the lower rate loan with AFCU. Two months later I received a bill from the original finance company saying I still had a $878 balance on the original loan. After some of my own investi... read more

Zackary O 

on BBB

3 years ago

I called customer service and Anisea/ ******* was extremely helpful. This credit union is willing to help you if you're struggling. 

Jeffrey H 

on BBB

3 years ago

Horrible company. Just learned that AF added on $9,600 in "collateral Insurance" premiums for the year. I pay $70 per month through ******* for the sports car that I bought through AmFirst back in April. I had a lag in coverage due to issues getting signed on with ******* (high-performance experience resume, etc.,) but had no idea that these people would pull such a ***** Fargo scam to grab more money. Insurance lag (vehicle was garaged at my house and not driven while waiting for the insurance to come through,) was over 60 ... read more

Carolyn A 

on BBB

3 years ago

The name of this company should be America's LAST credit union, agreed. We have a vehicle financed with this company (not by our choice), when my husband called to inquire about making extra payments or payments more than what is due he was told anything extra paid is directly towards principal (mind you every time we have called it's been over a 20-30min wait time). Well, what they said and what they are doing is two different things, what they are doing is taking all the extra money we have been paying and applying it to t... read more

Nikole M 

on BBB

3 years ago

Their name should actually be "America Last Credit Union". Absolutely worst finance company I have ever dealt with and I have dealt with about 6 others. Their customer service is awful and usually entirely unhelpful after you spend hours on hold to speak with someone. Or you could request a callback and cross your fingers you actually receive a call. The first issue I had with them was that I thought I had payed them a payment and without my knowledge, it hadn't gone through. They didn't call to let me know or anything and m... read more

David R 

on BBB

3 years ago

Amazing customer service and great accounts. I've been a member for about 5 years now and these folks have always done everything they can to help. From the tellers to the branch manager, I've never had a bad pr even neutral experience. They always go above and beyond. 

Amy D 

on BBB

3 years ago

America First is horrid!!!!!! I have used MACU for years, but just got a used car loan that America First picked up without my option. Trying to set up my online account and mobile deposit through their app has been a complete NIGHTMARE!!!! It has been weeks and still not working, and the customer service trying to get help is terrible. I hate this credit union!!!! Go to MACU, they are amazing. 

Chealsea s 

on BBB

3 years ago

My loan was though this bank and will not give me my title memorandum so that I can get my plates 

Rossy M 

on BBB

3 years ago

There customer service team put me on hold for an hour then said they couldnt help! Biggest waste of time! Other credit unions and banks are so much easier to work with! Dont get an account here!!