Albuquerque Animal Emergency Clinic PC

Jayne Z 

on BBB

2 years ago

****: ********* **. There is no compassion at this location- your beloved animal is just another dollar sign to them. This location is a greedy monopoly who knows that they have the ********* area at their mercy for emergency pet needs- meaning there is no true care for patient or patient parent. **** of ********* is a disgrace to veterinary medicine and animal care. 

William M 

on BBB

2 years ago

First of all I dont post reviews unless I feel like its absolutely warranted. Prior to posting anything negative, I try to resolve it with the business first. Anyway here goes.The administration that has taken over TBVS is clearly money hungry. They dont return phone calls nor are they compassionate. 70% of the staff left due to them creating a Thank you, next model where they focus on quantity over quality. The new owners want a money machine and sadly I got a first hand account.Our experience and story:We were given a refe... read more

Marcus S 

on BBB

2 years ago

This use to be my spot for emergency care for my dogs until last night. I took my dog in that was bleeding out of his side. They had me waiting for 2hours I see people coming and going so I ask whats going on. They forgot about me, so they put us in a room I spent another hour and a half waiting no one came to check or say anything. 3 plus hrs no help I left. Very concerning on what goes on here. *************************** ******************* ************ go elsewhere for a fighting chance for **** BABIES! 

dria r 

on BBB

2 years ago

I came to ACCESS Hospital in *********** on 4/11 for an emergency visit for my cat. She couldn't breathe and they told me I needed to pay $5,000-$8,000 BEFORE they could examine her. They were giving me phone numbers to apply for financing in the lobby before they'd even look at her. She died just 4 days later, while I was supposedly waiting for **************** to call with test results. In the midst, I even called back to check on these results. They scrambled around because "they weren't ready," and still told me nothing.... read more

Alan D. 

on BBB

2 years ago

If I could give 0 stars, I WOULD! Every time that we take our pets there, its always a freaking issue. Cant get scheduling right, appointments are entered at the wrong date, customer service is out of the window, Somehow they are always misinformed they are blaming things in the call center instead of owning up. This place *****. 

Alan 

on BBB

2 years ago

If I could give 0 stars, I WOULD! Every time that we take our pets there, its always a freaking issue. Cant get scheduling right, appointments are entered at the wrong date, customer service is out of the window, Somehow they are always misinformed they are blaming things in the call center instead of owning up. This place *****. 

Deborah C. 

on BBB

2 years ago

Be aware of wanting to cancel your membership discount within 30days policy,there is no way to contact them via telephone just emails with long waiting period for a reply.In the meantime they will still charge your credit card even after you have notified them within the 30 days.It took me over 3months for them to stop deducting payments from my account.Awful customer service in my opinion! 

Victoria S 

on BBB

2 years ago

All about money and ************ from all vet clinics and hospitals bought out by Thrive. Not about pets only corporate greed 

Quiana F 

on BBB

2 years ago

This service alone is lack luster and the overall business is a sham. I was never able to log into my account and when I contaced customer service I was informed that they will reach out to corporate to get in contact with me. Here is is 2 weeks later and no response and they are still charging me for this less than stellar service. I took my dog for diarrhea and there was no relief even after the meds. I then went to a pet store about dog food and the young lady then mentioned it was probably due to the chicken. Wouldn't yo... read more