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Albuquerque Animal Emergency Clinic PC
- Veterinarians
- Albuquerque, NM
About this business
Providing Urgent, Intensive and Critical Care For Your Pets For Over 30 Years. Located within the Veterinary Emergency & Specialty Center who provide: Board certified specialists in: surgery, dermatology, internal medicine and oncology. Specialists in: ultrasound, physical therapy, acupuncture. Only CT scanner in NM for animals.
Location details
4000 Montgomery Blvd NE, Albuquerque, NM, 87109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am writing to contest the Thrive corporate decision to no longer provide overnight care for pets in our area (*********, **). Pet owners try to do the responsible thing and get their pets the care they need, even in emergency situations where they have to pay more money. A few months ago, I was almost unable to get my dog in for a scratched cornea, which happened on the weekend. She was in a lot of pain and has severe car anxiety. Driving to ******* was not an option. Luckily, they got her in and I ended up paying more tha... read more
Business response:
We sympathize with your concern for pets in the ********* community. Limiting the hospital's hours was a difficult decision for us to make.We recognize the need for emergency veterinary services in the area but, due to staffing shortages, we can no longer hospitalize pets overnight. Backfilling those positions will take time due to the nationwide shortage of veterinary staff, which we are also experiencing in the ********* area. Our new hours are based on the doctors' availability on site.
I put in a review along with a picture of the advertisement of the business was. The next day I went to check, I did not receive an apology instead they took off my review and changed their advertisement! I brought my ferret in lifeless on 8/1/2023 at 6:30am, they looked at her and said I am sorry we only accept cats/dogs. However, their advertisement on ****** said exotic animals. They gave me a clinic that opened at 8am. We got there and clinic said they do not take walk ins or new patients. However, when they looked over ... read more
Business response:
<p>Thank you for reaching out to us! We're sorry to hear about the loss of your pet and the frustration you endured. Providing *********************** for pets and their families is important to us, and your feedback is appreciated.</p><p>Regarding ******************************************************** advertising that they accept exotics, we were unable to find anywhere on our public platforms where exotics are listed. On our hospital's webpage, it states that we only treat dogs and cats. Our social media and ****** listi... read more
This is a shame on them for not knowing their job. Absolutely shocked and disgusted to know that they are vets. This is awful. They do not know their job. My pet was take for bleeing in outer ear and they pulled his scab and sent him home saying it was just a scratch. *** was not taken to doctor for a scratch and we did not pay you for a scratch. Left untreated and the rashes and bleeding spreaded not all over his ear skin. I dont know what the business bureau can do but this needs attention to all the customers and pets suf... read more
Business response:
<p>We noticed a similar review on ****** for our ********** location recently and determined these are likely from the same person. We responded to the ****** review with the following and have not received a response:</p><p>Thank you for bringing your concerns to our attention. We apologize for any inconvenience or dissatisfaction you may have experienced during your visit to Thrive Pet Healthcare. We take all customer feedback seriously and strive to provide the best possible care for our patients. It is important to us th... read more
I had a test done for my dog to determine why there was a post surgery infection. Cost of the test was $325.00. I called a minimum of 6 times trying to get the doctor to call me back. No response for two months. I finally called and complained to the office manager asking for a refund. I was told that they would get back to me. No response and no refund.
Business response:
Thank you for reaching out to us! Our leadership and doctor followed up with you and apologized for the delayed test results. As of Aug. 3, a refund was processed for this test.
This team was the catalyst for our beloved ******' death. Friday in the early morning hours this nightmare began. ****** was diagnosed with hyperthyroidism just two weeks prior. On this night, he seemed to be having a hard time breathing, and we could hear a faint gurgling with each breath but he did not appear to be in distress but we didn't want it to get worse.I got a phone call stating ****** was ready to be discharged, he had a respiratory infection and they would send him home with antibiotics. When we arrive the vet (... read more
There aren't enough words to describe how awful our experience was at this "emergency vet". The lack of compassion, the lack of communication and the dishonesty that was portrayed by the individuals we interacted with was unfathomable. I brought my 12-year-old dog, ******, to be examined around 3:00am for repeated and prolonged seizure activity. They gave us hope, when there wasn't and then charged more than a $1000 for him to stay 12 hours, when it wasn't realistic. The staff thought everything was a joke to the point that ... read more
I purchased a Thrive Pet Membership back in December 2022. I signed up both of my dogs meaning I would be charged $14.95 for the both of them each month. When I go to sign in to the portal to view my membership it cant be located. I have contacted support (how convenient you cant reach them by phone) and was told that my email cant be located in their system however this is the only email I use. Not only that, they have no problem billing my account AND sending a payment invoice to that very same email that they claim they c... read more
I took my emotional support animal of 16 years (this bird has a lifespan or ***** years) to one of Thrive Pet Healthcare veterinarians. Because he was a board certified avian vet. He was a third opinion. I chose him because after he disparaged my current vet saying that he wasn't even a real vet but an acupuncturist and that since he, himself was a board-certified avian vet He was the most qualified to do the surgery. We did $300 worth of blood tests to make sure that she was okay to go ahead with surgery. This vet called me... read more
No compassion. Nobody cares about your pet. A tech made fun and said my dog was sleepy because they sedate the annoying ones who bark after I picked her up from her ICU stay. I paid 4k just to be told they have no idea what is wrong. My dog lost a LOT of blood and they sent her home in the same condition she arrived in. I spent two entire days trying to work with them and get my dog feeling better. The amount of unhappy clients I heard and witnessed is INSANE! Im paying to take her to another clinic since they cant seem to f... read more
Frequently asked questions about Albuquerque Animal Emergency Clinic PC
How is Albuquerque Animal Emergency Clinic PC rated?
Albuquerque Animal Emergency Clinic PC has a 1.3 star rating with 136 reviews.
When is Albuquerque Animal Emergency Clinic PC open?
Albuquerque Animal Emergency Clinic PC is closed now. It will open tomorrow at 9:00 a.m.
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