Aflac Regional Office

Helia D 

on BBB

5 years ago

I submitted a disability claim that is continuing to take almost 2 months to process. Every update I received was after I had called and waited on hold up to 2 hours at one call, just to be told my forms were not the correct forms (apparently there are 2 kinds of forms for the same thing on their site). When I was finally able to find out which form was needed and submit it, I found out they closed my claim without any notification. I have spoken to supervisor who were supposed to update me, waited the 72 hours they told me ... read more

Ronda R 

on BBB

5 years ago

I know there are a lot of ****** companies out there to choose from, but I wanted to give credit where credit is due. Aflac is the absolute WORST of the worst when it comes to businesses to throw your money away with. Their reviews on social media speak volumes. You pay out for years on end, and when you need them you won't see a **** dime. They will lie, make excuses, and make the process so impossible that many will just give up. Which is exactly what they want. People's lives have been ruined over this. Forget Thanksgivin... read more

KimberlyT 

on BBB

5 years ago

I signed up with Aflac through my employer insurance and I have only filed one claim and this has been the worst insurance company I have EVER had to deal with. It has been six months since I filed the claim and I am still fighting with them to get this paid. I am sure that they create all of these hoops to jump through hoping that we will just give up and then they won't have to pay the claim. I am NOT giving up! I have done most of their work for them, contacting the hospital and everyone else they needed info from to get ... read more

Nicole G 

on BBB

5 years ago

I'm so disappointed. I've never been treated so bad in my life. I had surgery November 20th and have yet to receive my short term disability. It's Christmas time and I've been off of work for almost 5 weeks I guess I shouldn't have counted on Aflac to take care of me. My agent is the worst and is no help what so ever. All the claims that are filled are on my own with little to no help from my agent. I have text messages from my agent calling me a pain in the but, she's had my in tears three different occasions. I'm supposed ... read more

VALERIE W 

on BBB

5 years ago

After 7+ attempts to contact my "agent," Lori O. has not once returned a phone call or email to help me understand my short-term disability or hospital indemnity policies. I had a son in September and he spent ******************U and she has never attempted to help me understand what benefits I may receive or how to file such a large claim. I have had to navigate this unknown territory on my own and had to rely on customer service to help guide me, which has also been rather misleading and time-consuming due to their lack of... read more

Lauren S 

on BBB

5 years ago

My claim was submitted on 11/27 and I received a letter stating it would be Still pending the claim to be processed in 14 days. My husband had a ************, is out of work and medical bills are piled high. I called on 12/17 and was told by the customer service rep that he would have an auditor on it right away, and apologized stating AFLAC has received a ton of claims since it is the end of the year. He told me once the auditor was assigned, I could hear updates on the automated phone line. Called today on the automated li... read more

Deborah Z 

on BBB

5 years ago

Supposed to have short term disability. Paid a lot for it for years to cover if anything happens. Well it did on September. Still getting the run around. Filed all the paperwork as requested over and over. With every excuse for not paying the claim that is possible, Just when I thought all excuses was said now I have an off work policy and my short term disability happened on work. Excuses of new computer system, large number of claims, I didn't have all the paperwork on and on. They are cheaters about now will not let me ca... read more

Amanda F 

on BBB

5 years ago

I am very unhappy with Aflac and it's agents. I feel like I was cheated and lied to. Representatives came to our office to offer short-term disability and life insurance. We were clearly explained how short-term disability works if you get pregnant, you have to be with Aflac for at least 10 months before they will pay-out. Understanding this, I signed up and took out a policy. A week later I found out I was pregnant. I contacted our agent and explained this and asked what I should do. She told me not to worry and to contact ... read more

ARLENE L 

on BBB

5 years ago

Waiting since 11/20/19 for short term disability & medical after major surgery, out of work for 6 weeks, sick of the runaround after faithfully paying my policy through payroll deduction at work. Need my claim settled.