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ADT Solar
- Consumer Services
- Tempe, AZ
About this business
ADT Solar is one of the leading providers of rooftop solar in the United States. ADT Solar designs, installs, and maintains solar panels on residential and commercial properties. ADT Solar has a proven history and reputation for providing quality service and was ranked #2 for 2021 Solar Power World's Magazine Top Solar Rooftop Contractors nationwide. Offering the strongest WARRANTY and GUARANTEES, we believe in the solar products we sell and the work we perform.
Location details
1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
On May 19 I received 12 calls from this company from different phone numbers..On May 20 I received 14 calls different numbers and all have a check **** that they have been verified by carrier..
Business response:
Please send an email to customersuccess@theprocompanies.com with you contact information to be placed on our do not call list.<br />
I signed my contract on December 7th, 2021. In February I was able to get the panels installed, but not hooked up. On March 1, 2022 the electricians came to wire everything. Both times I had to have a family member there to supervise because I couldn't get out of work. After the electricians left, I started noticing things missing in my garage. The items in my garage are my deceased father's belongings who passed April 28, 2021. I don't have an itemized list of everything he had, so I have no way of knowing what the value is... read more
Business response:
******, we are terribly sorry to see your review. A customer success agent will be looking into your concerns and reaching out to you with a plan of action.
These people are calling me 10 a day.. they use different numbers. Calls start at 9 in the morning till late in the evening
Business response:
Please, send an email to customersuccess@theprocompanies.com to have your number placed on our do not call list. Please include your contact information.<br />
If I could score as 0 stars that what it would be I requested NOT to receive any more calls from ADT SOLAR last Wednesday 5-11-22the representative apologized and said she will remove my phone number and I placed them on blocked call list as of 5-18-22 I have received 20 missed calls from various numbers attached to ADT SOLAR which I noted and I placed them in the block section so spoke directly to a representative AGAIN requesting DO NOT CALL ME AGAIN IM NOT INTERESTED,and requested a supervisor the representative claim the... read more
Business response:
Please forward your contact information to customersuccess@theprocompanies.com to be placed on our do not call list.<br />
Our last electric bill was $16.61. Basically, we have traded our electric bill for our payment on the solar panels, except that when the panels are paid for, we will own them, and still have very little to pay the electric company. The app on our phones is fun to watch as we can see how much electricity the panels are producing, and also how much electric we are consuming.
Business response:
******, we greatly appreciate your review, Don't for get to use our awesome referral app!
I signed the contract with them on March 30, 2021, I remember well that we asked the seller how much the final value of the panels would be and he said approximately $25500 for 25 panels, only he forgot to tell us that this value would be in cash. So that's when he said the installment would be $158.53 a month for 25 years. At the time I thought, I'm going to stop paying for regular energy and pay for the panels. So I gave the signal for him to make the contract but little did I know that he would make the contract right the... read more
Business response:
We hate that you are unhappy with our solar experience. The customer success team will be preforming a deep dive into your project and reaching out to you very soon!
Sales guy came to my house. 1. Not impressed. 2. The cost of the system is $40 more a month than what I pay in electric now. 3. after he left, he said he would send the proposal to me, what he emailed me was screenshots of the presentation. when I asked why he didn't provide me with the specs of the system he is proposing to install I received the following response "Just like car dealer, we don't itemize" ARE YOU FREAKING KIDDING ME!!!??? THIS POMPOUS JERK HAD THE NERVE TO TELL ME THAT I DON'T GET TO KNOW WHAT IS BEING INST... read more
Business response:
We sincerely apologize for the frustrations our sales rep has caused you and would like to know more about the situation, A customer success agent will be reaching out soon!
ADT is advertising on on Youtube commercials that, if you qualify, a government grant is going to pay for your solar panels, installation and give you $2500 for putting solar on your home through ADT. You give your info after clicking the link and they call you immediately. Then the person on the phone sets up a consultation to tell you how much you can expect to pay (an estimate). However, the video says if you qualify, you pay nothing out of pocket. I have a credit score of 792, and they said I qualify, but the cost is bet... read more
Business response:
Please, rest assured our legal team has reviewed our commercials multiple times prior to releasing them. What we advertise is our ideal situation for our homeowners. Perhaps we can reach out to explain more. A customer success agent will be calling you soon!
I have a complaint of misrepresentation of product productivity. SunPro Solar failure to have my panels up and operational in a timely manner. SunPro installers damaged my roof and it cost me $7000.00 thousand dollars to replace a portion of the roof. I lost wages due to SunPro appointments at the owners property. SunPro Solar failure to produce two *********** walls.and failure to install EV charging station in my garage as a replacement for the *********** walls. These are my complaints and experiences with SunPro Marc Jon... read more
Business response:
Dear ******, rest assured a member of our customer success team will be reaching out to rectify any mistakes at the fault of Sunpro.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 1.9 star rating with 568 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open at 6:00 a.m.
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