ADT Solar

1.9

Consumer Services
Tempe, AZ

About this business

Consumer Services

Location details

1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to 8:00 p.m.
Tue	6:00 a.m. to 8:00 p.m.
Wed	6:00 a.m. to 8:00 p.m.
Thu	6:00 a.m. to 8:00 p.m.
Fri	6:00 a.m. to 8:00 p.m.
Sat	7:00 a.m. to 5:00 p.m.
Sun	7:00 a.m. to 4:00 p.m.

1.9568 reviews

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Terry B

4 years ago

Last year I had over two dozen solar panels installed by Sun Pro Solar (now called ADT Solar), I picked them because they were ranked #1 in the nation and been in business for a decade.Well I have a question about my guarantee and a possible warranty.Come to find out Sun Pro either was bought out by, or changed their name to, ADT Solar, and now it appears they could care less about any guarantees and promises they've made.They are a big company with money, I'm just another person who can't afford high court costs...they defi... read more

Business response:

Hello *****, yes we did get bought out by ADT, but we are still the same great company that you went with initially. Our customer success team will make sure that you get taken care of and will contact you shortly. Make sure to keep an eye out for a call/email from us!

Pasquale M

4 years ago

This is the worst company, they do not stand behind their work or what they say or promise. I have had this system for 2yrs now and my electric bills are high, also I have a loan which causes me to have higher bills than I had before. One of the companies executives told me the panels installed are not enough to cover my needs, and they will not install more unless I pay for it. They told me a tree was blocking the sun, they paid to have it removed, did not help, and my home is hotter since the tree is gone, now no one calls... read more

Business response:

Hi ********, we are truly sorry to hear about the experience that you've had with our company. Trust, we are not done working with you though. Someone from our customer success team will be reaching out soon to see what we can do to help resolve your concerns. We value your patronage and will do our very best to make sure you are satisfied with your system.

Alan B

4 years ago

Loads of promises beginning to think worst mistake I ever made a $50000 mistake go solar they say save money they say zero down yeah all that is true until months and months have gone by and still unable to hook up service because you have to wait for this person wait for that inspector what a load of ****they want to sign you up get their money upfront from finance company and leave you waiting for months to hopefully one day use the ****system. Installed in December’21 it’s friggin middle of June ‘22… don’t know if it’s re... read more

Business response:

Hi ****, we completely understand your frustration with the delays. We are happy to report that you are pending permission to operate approval, which means are are almost done and able to take full advantage of your solar system. Our team will be digging further into your project and seeing how we can turn your experience around and earn a five star review!

Debra D

4 years ago

I am very upset with this company, no one calls you back. It's the biggest run around I have ever seen. My service was suppost to have started in February, it is now July, no communication. I get the reply I will get my supervisor and they will reply. This place is full of supervisors with no answers. I will not give this company any stars, but you have to, to leave a complaint.

Business response:

Hello *****, We are sorry to hear about the lack of communication. We have reviewed your project and see that you are now in communication with ****** from our executive desk team. Our team will also be looking over your project to make sure it gets the attention it deserves.

MIKE B

4 years ago

CALLS ME 10 TIMES A DAY, I DO NOT WANT A FREE SOLAR ESTIMATE, I RENT. ASKED MULTIPLE TIMES TO TAKE ME OFF OF THEIR CALL LIST, EVERY DAY I RECEIVE **** SPAM CALLS. SCAM COMPANY.

Business response:

Hey ****, we understand your frustration with receiving call you just don't want to answer. Can you please send our team your contact information to customersuccess@theprocompanies.com and we will be sure to get you removed from our database.

Emma C

4 years ago

Will tell you what you want to hear and not provide 100% of promises. Was told by sales rep that they would insulate my attic as part of my deal. I have had 3 people look in my attic and tell me they will be installing and almost 1year later I still have no insulation in attic. I was then told that was not part of my plan, when explained what was told to me they called me back and stated they will correct because it was their fault.... Still have not fulfilled. I have repeatedly texted and called regarding issue and I keep g... read more

Business response:

Wow! ***** we hate to hear that this has been your experience. We try to provide excellent customer service and exceed all of our homeowner's expectations. Our team is reviewing your project, although we want to point out that insulation was offered by the sales rep as an option, if you wanted to add it on at an additional cost. We do not make verbal contracts and we stand by what was written, agreed upon and signed by the homeowner. Someone from our team will be in contact to further discuss.

Marilu G

4 years ago

My name is ****** *****, I am really disappointed with Sunpro solar because they came to install some solar panels on my house about a year ago. They did not work and they never gave me a solution to fix my problem, and they started charging me for the solar panels as if they were working. The seller never took the call to resolve my issue, I'm not using the solar panels because they weren't working and I decided turn everything off. I have given complaints and they have only said that the seller is the only one who can fix ... read more

Ben F

4 years ago

Agreed to buy the system back in March. All the plans approved and site inspection done, but still don't have the system. I'm getting worried I won't have it while the tax credit is still good (this year). I'm excited to get this started, but I'm losing faith that its actually going to happen...

Business response:

Hi **** don't lose your faith in us just yet. We have located your project and one of our Customer Success Agents will be reaching out to further discuss with you.

Jett C

4 years ago

I only wish it were possible to give a negative rating because that is what these people deserve! If I could roll back the clock to March of this year when I signed up with these crooks, I would have pulled up the BBB reviews and dared that BS salesman to tell me they have a high rating (he did in fact tell me and show me some papers that claim they have good ratings), what a scam and obviously a liar and a *****. The only thing that has gone well was the installation of the panels. They were actually installed ahead of esti... read more

Business response:

Hello ************** I am very sorry to hear that this has been your experience. We take this sort of feedback very seriously. I have notified leaders on our team to immediately reach out to address your concerns. Thank you.