ADT Solar

Joe B 

on BBB

2 years ago

I have received over 75 calls from this organization in the last four weeks. The caller ID lists it as ADT Solar for most of them, but about 20 were from Unknown caller but same number. Anytime I pick up the call, there is no one on the line. When I try to call the number, no one answers. Will file a cease calling to the gosunpro number here.<br /> <br /> <br /> 

Kevin M. 

on BBB

2 years ago

For three months I got calls telling me there was a problem getting the permits for my project.I finally called the city and my power company. They both told me that no application for my address has been filed. I tried calling but got no response. Stay away from this company. 

ROBERT D 

on BBB

2 years ago

I've started the process with Sunpro on June 22, 2021 and it took 7 visits from workers to install the solar system with backup battery. I would have to leave work and still the project never was completed. All panels and batteries were completed in November 2021 but no service has been up and running yet. They allow the permits to expire and no dates for final inspection with FPL and I'm currently paying on a loan for 55k. The finance company they used excepts no responsibility and are holding me accountable for the cost. I... read more

Ruth M 

on BBB

2 years ago

Unsolicited call trying to sell solar product. Fast talking, high pressure, dont want to take no for an answer marketer. Most unnerving to me is it was a recorded call and I acknowledged her asking of my name with a yes - a real no no that I know better than to do. Hate to be paranoid, but worry that that word will get worked into a scrip that is a pretense of my having accepted an offer to get solar. Not the case. I emphatically told her not interested and hung up on her. Since we have ADT Security, I suspect that this is t... read more

Mary Jo H 

on BBB

2 years ago

Installation was efficient and I’m seeing anticipated savings on my electric bill. However, I have 3 issues that have not been addressed. 1). Per my contract, I’m due an $1000 credit on my electric bill. After 15 weeks post project, it has not been processed. 2). The Tesla app needed to monitor consumption and battery status has glaring inaccuracies. A case was put in the queue, but has not been assigned yet. I was advised it would be another month before they get to it. 3). I was advised that if an additional electrical bre... read more

Cody H. 

on BBB

2 years ago

Don't buy what they're selling you. The salesperson will say anything and give you nothing what he promises. I was promised $1,000 credit on my utility **** if I signed up to get solar installed by Sunpro but never ended up receiving the $1,000 credit. It's been over 8 months and dozens of emails from their project manager, account manager, and many customer service representatives and I've now been completely ghosted by them and no longer receiving replies trying to get them what they owe me. This company is a scam and shou... read more

Michelle S 

on BBB

2 years ago

******** S.I would like to tell people to stay away from this company I am writing this review for my mom because of this company my mom got a suffering high blood pressure that she never had, just as what *** B said I pay for my solar since last year permits expired because they came out and installed the panels without approval from city just to collect my money. All I keep getting is run around I tired of calling them they never call back my light **** was $100 when I sign up July of last year now they took my money and m... read more

Roxie T 

on BBB

2 years ago

There are plenty of solar companies out there who claim to offer fantastic customer service, but dont deliver on those promises. Rather than make grand statements, we at ADT Solar (formerly Sunpro Solar) prefer to let our actions speak for us. Our many, many positive reviews make our commitment to exceptional customer service clear. If you want to learn more about ADT Solar, look no further than our customers experiences. In their own words. They wish they gave good service. People their service stinks... Their professionali... read more

Jerry T 

on BBB

2 years ago

When I was called and spoke to a representative I was assured that due to the fact my electric company was part of the program the was no cost to me. I asked the person if Installation, of equipment, including back up batteries, would you check the roof, would they take care of all repair and maintenance, if my roof was damaged or needed to be replaced would they take down the panels an replace them after the work was completed with no cost to me. When the sales person arrived and we sat down to see if I qualify I told him w... read more