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ADT Solar
- Consumer Services
- Tempe, AZ
About this business
ADT Solar is one of the leading providers of rooftop solar in the United States. ADT Solar designs, installs, and maintains solar panels on residential and commercial properties. ADT Solar has a proven history and reputation for providing quality service and was ranked #2 for 2021 Solar Power World's Magazine Top Solar Rooftop Contractors nationwide. Offering the strongest WARRANTY and GUARANTEES, we believe in the solar products we sell and the work we perform.
Location details
1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
It's been 5 months since our system was installed, and it has still not been turned on. We have been paying for both our electric bill and solar loan and waiting. All inspections taking weeks of run around, when they're finally done it takes weeks more of processing. While we do get reimbursed for each solar payment it take them WEEKS to even confirm that the reimbursement is confirmed to be given, let alone in the mail. I have tried to be patient and polite, but our budget was never built to pay for electric AND solar for m... read more
Business response:
*********, delays on a construction project are always a headache and we understand . We would hate to leave any homeowner feeling this way. A customer success agent is going to be reaching out to you shortly to discuss possible routes to a solution.
This company is terrible do not recommend. Me and my husband agreed to get solar panels for our home. This was back in December 2021 we are now on June 2022 and the city of Jacksonville inspector have come to check if the installation was done properly not once, not twice but three times and all three inspections has failed. We have tried to get a hold of someone via phone calls and emails but no response. I do not recommend this company and definitely regret it.<br /> <br /> <br />
Business response:
Dear ********************, we hate to see that your experience with us has been less than favorable. we would like the chance to turn things around for you. a customer success agent will be giving you a call soon!
I am SOOO annoyed with ADT solar, or whoever actually owns the company that keeps calling. I dont know how they received my information but I have asked multiple times to be taken off of the do not call list and have gotten two phone calls just today, and many prior to today. This is most definitely a scam.
Business response:
Please email us your phone number and other forms of contact to customersuccess@theprocomopanies.com so we can place you on our do not call list. Sorry to hear your no longer interested in goin solar.
Sunpro installed panels months ago, due to poor installation and bad communication I have paid both the loan for installation and very high electric bills. The panels were not functional for five months. They made promises of reimbursement for payments until functional and pay fourteen hundred dollars for initial installation. I have seen no reimbursement at this time. So now I'm making payments to Sunpro and *************************** The company had a difficult time determining the difference between roof installation and... read more
Business response:
Dear ******, we always aim for 5 stars which is we the review you have left us will be looked into and handled accordingly.
We signed a contract in December and our salesman told us we would have panels by early spring. It is now late May, and getting answers to why it is taking so long is like pulling teeth. Any message I send or call I make takes over 24 hours to get a response, and the response is always, "I don't know why it's taking so long but I'll find out" and then I don't get a follow up. When I finally went full Karen and called and complained and demanded answers, they sent an email that day of one last thing I had to sign before build... read more
Business response:
We sincerely apologize that our services have not lived up to our 5 star standard with your project. We would like the opportunity to rectify these delays. A customer success agent will be in touch soon.
We contracted with them, and after shopping around discovered we were supremely being taken advantage of. They were charging almost 290/month for their system, and we got better coverage from another company, for nearly half the price. Same warranty. Then I call them to cancel, and the lady tells me she can lower the price. meanwhile, if your sleezy sales rep gave me the best price up front, maybe i would trust your company.
Business response:
******, we hate that you experienced this situation. A member of the customer success team will be keeping in contact to see how we can get this issue resolve.
Do not do business with this company it is a scam and what ever you do don't sign contract with them . They tell you how good this is going to be for you as a customer and have you sign all kinds of agreements but will not put anything in writing to back up what they say. They changed my original layout plan without me agreeing to so I decided to cancel and now they are threatening me with a $ ***** dollar cancelation fee this company is not a reputable company.
Business response:
*******, we are sorry you are not interested in going solar anymore. Our cancellation fee is a reflection of the resources and efforts that go into beginning a construction project for example the licensed design team sent you an optional design you chose against. Also, included in our contract it clearly states our cancellation policy. A customer success agent will be reaching out to go over any other questions or concerns you may have.
This started around June 2021, just had a new roof put on in Oct 2020, had ***************************, came out it just like a timeshare they get you hook line and sinker, a pretty picture, I was told the total price is ****** and when the contract came it was ****** ,they had peoples come out here to put the panels on first put them on the wrong sides and I gave them the shingle that match ours and they has to come back and take off, for the third times and got water damage in the bedroom, did nothing about it,and they did... read more
My step son owns the house his mother and I live in in July of 2021 he decided to get solar installed and choose Sunpro as the company to use it took two months for the panels to be in stalled then another six months for them to hook up the wiring and to get the test of the system ran since then we have been waiting for our energy company to come out and switch the meter so we can actually use the solar panels it is now been nearly a year since my step son contacted Sunpro and their customers service has been nearly none exc... read more
Business response:
*****, please email us the information that correlate to the project you are referring to so we can better assist with your concern.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 1.9 star rating with 568 reviews.
When is ADT Solar open?
ADT Solar is open now. It will close at 8:00 p.m.
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