ADT Solar

Morgan R 

on BBB

2 years ago

I'll start with the fact that this company is the only company we were able to purchase panels through in our area, and that's why we selected them. Their salesperson was knowledgeable, however, their communication was horrible. Any time an issue arose, we had to advocate for ourselves excessively to make sure things got explained again and sorted out. I'm well aware that some of the issues were with our municipality and there's not much to be done about that, but overall the process of GETTING the panels was a nightmare. No... read more

William F 

on BBB

2 years ago

I would not give the. One star ??. The salesman told me I would have 85% energy savings, not true. He told me they would put a system for my house meter and a separate system for my garage meter, not true. But he said with the garage panels on house system it would pay the the garage power bill,not true. It doesn't cover but about half of the house bill. When it started getting hot outside the system would kick the breakers everyday. When I finally got someone to answer the phone [many calls] they said they get some out to l... read more

Steve S 

on BBB

2 years ago

Sales-great, install-okay, follow up-poor My salesman **** was great. Explained things properly. Answered questions as I had them, and attempted to "make things right" throughout the process. The install was okay. The panels went up in just a couple of hours. Then the electricians started in. On the first day, the new electrical panel I'd been promised did not appear. Excuses were made. When the next set of electricians arrived, I discovered through them that the first team hadn't finished their work. Same with the third set... read more

Daniel B 

on BBB

2 years ago

A BIG SCAM was told my bill would only be around 50 to 80 a month but I'm still getting 300 month electric bill on top of the 300 and something loan and all what they tell me is my system is working fine 

Pablo D 

on BBB

2 years ago

My electric bill has double; one to ************* which is around $250 before solar panels and another SunPro financing company $250. Why would i want to pay double. DO NOT recommend solar. Stay away from this technology; it doesn't work. 

Mark S. 

on BBB

2 years ago

We canceled our agreement due to no action on promises made on installation of solar system. We were promised at the time of contract that work would begin within 60 days. After 60 days there has been no action on promises made. Numerous phone calls we made, with a reply “we’re working on it”, after 90 days we are still getting the same response. When cancelling, we received an email stating we owe $3,000.00 for unknown. We received an invoice for $3,000.00 with description details. This is wrong, a farce, a setup. We are go... read more

Lorraine M 

on BBB

2 years ago

I had solar panels installed in June of 2022. I am witing for the installation to be inspected. I call frequently to ask about the permitting process. Each time I leave a message, I am told that I will get a call back within "24 business hours". I get a call back about maybe 1/3 of the time. I am told a different story every time but never get results. I am very disappointed. 

Patricia M 

on BBB

2 years ago

10 months later and still not up and running! Multiple failed inspections and Im not understanding why if this is what you do as a company! Extremely disappointed in the lack of communication and the amount of time it takes to even get a call or text back! Dont be fooled and seek other companies! 

Jessica C 

on BBB

2 years ago

We purchased solar panels back in 12/2020 from Sun Pro Solar before they were ADT Solar. The sales person assured my husband that our power bill with panels would be $10 - $20 a month. We are now in 08/2022 and we've only had a few bills in that range. During peak usage summer and winter months I now have a $156 loan payment for these panels in addition to $150 -$170 electric bills. It's costing me more than before we had solar panels!!! We've also had a recent issue with many of the micro-inverters being off due to a trippe... read more