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ADT Solar
- Consumer Services
- Tempe, AZ
About this business
ADT Solar is one of the leading providers of rooftop solar in the United States. ADT Solar designs, installs, and maintains solar panels on residential and commercial properties. ADT Solar has a proven history and reputation for providing quality service and was ranked #2 for 2021 Solar Power World's Magazine Top Solar Rooftop Contractors nationwide. Offering the strongest WARRANTY and GUARANTEES, we believe in the solar products we sell and the work we perform.
Location details
1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
ADT is a RIP OFF!!!! Do not use this service. My system was installed in August 2022, I haven't been able to use the system yet. They have been avoiding my calll with promises that they will send someone out to do repairs on the damages that was caused when they installed the system. This been going on for 4 Months now and all I keep getting is I will reach out to you soon. I 'm getting calls from the *************** every day for the payment. But I will not be paying for a system that I haven't used yet. SOOOOO PLEASE DO NO... read more
Business response:
Thank you for bringing your experience to our attention. Your account shows that a member of our Presidential Escalations team has been in contact with you recently regarding your concerns. If additional assistance is needed, please contact our customer service team at **************.
This company since day one has been nothing but he'll I canceled it the first time then the gm called me and kept on and talked me back into it .will I canceled it a second time they said ok them 3 days later a lady called me and says I can't cancel it if I do I would have to pay **** dollars. They kept push this on me and I kept telling them I don't want it from the start I can't afford it I have to get help every month with my electric bill . They don't care .they have put my family and pets in danger when they first start... read more
HORRIBLE HORRIBLE HORRIBLE. Agree with all other comments below. Maybe this is a miserable process with all companies but SunPro you get a big F .
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. A Customer Relations agent will be reaching out to you to discuss your concerns further.
I can NEVER recommend this company. They WAY overcharge and when I laughed at their estimate for a "flop", ($12,300), they immediately dropped $4,000 off the price. But since then, they've been dragging their feet and now there is snow in the forecast and my roof needs replaced. This all started back in August. It's now December. This company is horrible. DON'T BE FOOLED!!!! Look at their reviews online.<br /> <br /> <br />
Business response:
Hi, *****. Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. We are truly sorry that you haven't had a great experience with ADT Solar. In review of your project your Account manager has been in contact with you regarding the Flop. It was advised that we are currently pending confirmation, from your roofing contractor that the roof is ready to be replaced. Once we have received confirmation, we can then schedule to have the pane... read more
Customer support and service repair are near non-existent with ADT Solar.The turnover of their employees is the worst. Email contacts simply vanish.As for the phone contact numbers, you can never get the same person twice and they all just rely on the flimsiest of reasons why their service response time is 4+ weeks out, when it is even worse than that.The sales number will respond to you within 30 seconds.Yet, after your purchase and installation: expect the call waiting for a service request to be up to an hour. Don't expec... read more
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. In review of your project a site visit is scheduled for 12/14/22 to address and correct the microinverters that are not reporting. If you have any further question, please reach out to our customer service number at *************. Thank you
ADT solar installed my panels on September 2 and now it is December and Im still waiting for a final inspection which was supposed to been done today December 9 according to ADT Solar I waited here all day no one showed up no one called the communications with this company is not very good all I want is the panels turned on so they can start saving me money on my electric bill why is it taking so long for them to do a final inspection I emailed the person Ive been talking to at solar and they have an answered me yet I cant r... read more
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. One of our team members is diligently working on your project to make sure your concerns are addressed. Please expect a call soon from our team to further address.
I was told that these solar panels would produce enough energy(kilowatts) to cover the consumption of energy( kilowatts) that I use for my house. If I over produced then the extra kilowatts would be able to be sold back or used for a month that came up short on production. I have had the panels installed for over a year now and not one time have I not had an electric bill, other than for 3 months and that's because Sunpro sent a $500 check to my electric company. Don't know why and didn't even know that they did it until I s... read more
Business response:
****************. Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. We can conduct a bill review to see if your system is operating how it was sold. If you would like for us to do this please send in the last 6 months of your utility bill to ************************************ Thank you
Poor service i got solar panels install n was promise a electricity crew to complete the job in they seen to keep spinning me wow in now the salesman want contact me back
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. One of our team members is diligently working on your project to make sure your concerns are addressed. Please expect a call soon from our team to further address.
The first thing was the price was $19,000 over all the other companies in the tri-state area. The agreed time to install was rushed due to the company going through changes within, and the salespeople and the project manager wanted the cut of the sale now. We needed the roof replaced first, and the project manager knew this but insisted on continuing with the installation against better thoughts. Now we are ready for the new roof, and we can not get anyone to respond from the company with a removal price or call back or resp... read more
Business response:
We appreciate your feedback as it is a valuable source of information for us to improve our customer service. Our records show that contracts were signed and a project created for the removal and reinstall of your solar system. Please be prepared to receive a call from the Customer Advocate assigned to your project to review some information and advise of the next steps.If any further assistance is needed, please contact our Customer Support team **************
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 1.9 star rating with 568 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open at 6:00 a.m.
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