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ADT Solar
- Consumer Services
- Tempe, AZ
About this business
Location details
1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
What a nightmare trying to schedule an appt to do what is caked a FLOP. Removing the solar panels so I can repair my roof. I started on December 16th and after lies of an estimator coming to my home and emailing me the estimate that I never received to not answering my call for 4 weeks and I have proof. To then what I thought would be moving forward and speaking to about 15 different representatives with no avail. Just a shuffle with no one able to do or direct to the proper department. Four account managers later without an... read more
Business response:
Hello Mrs. Rivera, we would like to apologize for the delayed attention to your project. It appears that we were able to remove the system and are ready to re-install when we are notified of the roof completion. If further assistance is needed, please feel free to contact our Customer Support team at (833) 409-1007.
This company is all about the sale of very expensive solar system, and takes zero care of the customer during or after the installation. They harass you to sign agreements before the work is completed, to get you to the next step in the process, and start charging your account before installation even is operational. The sales person nor project manager will tell you the steps of the process, and actually lie to you regarding having to pay the electricity bill at the same time as the solar panel bill. My panels have been ins... read more
Business response:
Hello Ms./Mrs. Hephzibah, please accept our apologies for the lack of customer service you have been provided. We can see that you spoke with a member of our Customer Support team recently and a service ticket was created to correct a reporting error with your system. Thankfully this error does not affect the production of the system or what is recorded by your utility meter but we have requested that scheduling be expedited to correct this issue.
Zero organization in the company, pure chaos. Took months for them to just get permits, weeks to get the first part of my install done (which failed inspection), then another month or two to get them back out here to fix it (which as of writing this still has not happened). Everything took so long I started to feel like I was getting scammed and tried to cancel. I've had non-functional panels sitting on my roof for over a month! This project has been ongoing for several months! If I'm lucky I may have a working system inside... read more
Business response:
Ms./Mrs. Reynolds, thank you for bringing this to our attention. We have notified our Customer Relations team and they will contact you directly to offer assistance.
Going solar with this company was one of the biggest mistakes of my life
Business response:
Hello Mr. Shields, We would love to hear more details about your experience so we can offer some assistance. We have informed our Customer Relations team and you will receive direct communication from a member of that team to discuss this further.
We were sold a bill of goods tgat isnt living up to the expectations. Were paying 300$ for. The system and STILL paying a high electric bill. If I could give a zero star rating I would. This is the WORST decision Ive ever been conned into. Plus when *** tried to contact someone for help. Theyve been sold or farmed out to ADT. This is (in my opinion) criminal behavior.
Business response:
Hello Mr. Ashbrook, We are sorry to hear that you're receiving higher than anticipated utility bills. After reviewing your system, Enphase is showing that it's producing normally. We would like to complete a review of your system base on your Power Production Guarantee but in order to do so, we need some information from you. At your convenience, please send 12 months of your utility bills, front and back, to customersuccess@theprocompanies.com and we can initiate the review.
ADT SOLAR should be investigated for what I believe are deceptive business practices. I canceled with ADT Solar in the beginning stages but they marked my project complete and send that over to the loan company (Dividend). Now Dividend (no fault of them) is sending me bills because ADT Solar said the it was all done. Fighting with Dividend and ADT Solar to fix this problem that never should of been one. Stay away, use some other company if you are looking for solar.
Business response:
******************,We apologize for the delays in completing the loan cancellation but assure you that it is being cancelled. You should receive an update on this very soon.
This company is not legitimate. Don't waste your time. You will never get your solar panels installed. An inspector came to our house, approved us for solar panels, ran us through financing, and told us that they would file paperwork and then in a few months, install. At first, there were normal hiccups (like paperwork getting denied) but now we are 8 months out and was just informed by the 3rd person to take over our account (what happened to the last 2? No idea.) but now we are told that our financing was NEVER approved, w... read more
Business response:
Hello Ms/Mrs. ********,We would like to offer our apologies for the issues you've encountered. It appears that you were able to speak with a member of **************** and are in the process of re-financing. If additional assistance is needed, please don't hesitate to contact our **************** Team at **************.
This company is not to be trusted. They are very pushy and barely lets you read the contract and doesn't tell you about the cancellation fees or the fact they will put lien on your house without your knowledge. I tried to cancel my contract and they were very rude and pushy and when I kept insisting to cancel, they stopped picking up my calls and ignored my emails. And now they sent me a bill to pay because the deadline was passed which was their fault. DO NOT TRUST THIS COMPANY OR YOUR HOUSE WILL HAVE A LIEN AND YOU END UP ... read more
Business response:
Ms/*************************,We apologize for any frustration this may have caused you and have escalated your concerns to be addressed.
I am very disappointed in your company and with every part of my experience so far. Project started 8-1-2022 and has yet to be completed and I don't see and end date for at least 2 months if everything lines up right which haven't happened yet. I have had to contact my project manager repeatedly to remind them that my work has not happened and needs to be scheduled. I have had to replace damaged parts on my gas furnace after the roof work was done. I still believe the roofer may have taken a personal item from my garage. The... read more
Business response:
Hello **************************,We will ensure the Supervisor is aware of the lack of communication you've received so that can be corrected. Your account shows that the power disconnect needed to complete the upgrade has been scheduled, and once completed we can move forward to the final inspections. If additional assistance is needed, please feel free to contact our **************** team at ************** or by email at ************************************
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 1.9 star rating with 568 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open at 6:00 a.m.
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