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ADT Solar
- Consumer Services
- Tempe, AZ
About this business
Location details
1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
Sooo sorry we ever put one ounce of trust in this company. This has been a nightmare since signing their contract back on June 18, 2022. We had our large oak trees cut back that next weekend as told to do for solar success. We are now paying $450 electric bill's as result of shade they provided, thinking that everything thing would be done in a timely manner. They have not been truthful in so many of their excuses for not getting anything done. They originally said they were waiting on our permitting, but learned that what t... read more
Business response:
Hello *******************,We have escalated this situation to be able to provide a solution. Please accept our apologies and we will contact you directly to offer further assistance.
If I could give 0 stars I would. I initially met with a salesperson in July. He lied to us to get us to sign up talking about credits that would be applied to our electric bill to cover the cost until the system was installed in the next 2 or 3 months, using the rebate to pay down the total owed on the financing to have lower payments, etc. I went 3 - 4 months without hearing a word from them. They said they didn't have a good phone number for me, but my account manager got in touch with me in early December by emailing me a... read more
Business response:
******************,We would like to offer our apologies for the delays associated with your project. This issue has been escalated to upper management and you will be contacted directly with a resolution.
RUN AWAY FROM THIS COMPANY! *** ****with SunPro Solar out of Lawrenceville, Ga office was untruthful and unethical. Still works for Marc Jones Construction, LLC d/b/a Sunpro (now ADT) -- A FRAUD ALL THE WAY!!! They have been bought out by ADT, but this person is still selling for them as far as I am aware. The company has been aware of all the issues from date of turn on and even before. They took MONTHS from install until turning on of them (Installed Nov. '21 - Turned on March '22). Many things about this company are horri... read more
Business response:
Hello Ms./*****************,We have created a ticket for our Customer Relations team to investigate the panel placement and project delays. This is in addition to the bill review case which we have requested to be expedited. You will receive communications directly regarding our findings as well as possible solutions.Thank you for bringing this issue to our attention!
We were excited at the prospect of adding solar panels, but buyer beware! SunPro (now ADT Solar)'s sales team talks a big game to the point of deceptive and predatory sales practices.During the process, we provided a year prior's worth of energy bills and were shown how our energy bill would drop to next-to-nothing directly from the sales materials. Unfortunately, that wasn't nearly the case:- Our power bill is only offset by MAYBE 50%- Approximately one third of our energy comes from the solar panels.I don't want to discour... read more
Business response:
****************,Thank you for taking the time to provide your experience and please accept our apologies for any misinformation that was given. We are constantly working to improve the experience for our customers and this feedback will assist us in that endeavor. If you have any concerns regarding the production of your system or any additional questions, please feel free to contact our Customer Support team at **************, or email them at ************************************
We have had our panels installed for two months now and are still not inspected and connected to OGE. The only response I receive from ADT is, that they are working on it. Loan payment begins soon on our nonfunctional system. Very frustrated with this no responsive company.
Business response:
Hi **************,We will inform the Operations Team to expedite the completion of your final inspections as well as ensure your monthly loan reimbursement has been requested. Your customer advocate will provide you with an update on both concerns.
We contracted with ADT Solar to install Solar panels and a back up battery on our home. We signed a contract based on the pre approved financing at 3.99% with the job to be completed within 6 months. ADT failed to coordinate work. Failed to get the rough inspection completed in a timely manner. Failed to complete the electrical work as indicated in the paperwork, which caused the inspector to tentatively pass the rough inspection based on ADT fixing what didn’t match their schematics. Because ADT failed to complete the insta... read more
Business response:
Hello ****************,Thank you for bringing this issue to our attention. We have notified our Customer Relations team, and a member will be contacting you directly to assist in a resolution.
For over 6 months after receiving a nearly $10,000 deposit, this company failed to advance at all towards installation of the solar system that I purchased and did not meet their contractual deadlines. They lost permitting paperwork for my case, failed to respond to calls and emails, and were--by their own admission--dishonest with me in their representation of the work that they intended to complete. After several months of appeals and finally the implication of legal action for breach of contract, ADT Solar reimbursed me f... read more
Business response:
Hello ************************,We sincerely apologize for the frustrations you've encountered. We are aware of the permitting delays in the ************* and are working to resolve them. Again, our apologies that your project was not able to be completed due to this issue.
WoW!!! I wish I read the reviews before I signed a contract with this company;. All the comments below, I can relate too., Because it's happened to me, and is still happening right now. Last Aug 2021 I signed a contract with ADT. Last Nov 2021 my panels were installed. Since then, the electricians have come out to install, redo errors, and again come out and redo errors. It's been 16 months now, and I still don't have a working system. The electrical system is still wrong. They installed two meters, which they should have on... read more
Business response:
Hi ****************,Please accept our apologies for the delays and frustrations in regard to your solar install. Our records show that a member of our Customer Relations team is working to address your concerns. We will request that she contact you to provide the most current update.
We have ADT home security service, so when we had to leave town suddenly due to my mothers death, and got a call that had ADT as part of the *** I picked it up, even though we were knee deep in funeral planning. I led with, if this call is about our security system, Ill take it, but if youre calling to sell us something, I wont, because my mother has just passed away and we are planning the funeral now. The csr said she was sorry to hear that and then launched into her pitch anyway, so I hung up. ADT Solar called three more ... read more
Business response:
We at ADT Solar would like to offer our condolences for the loss of your mother. A member of our Customer Relations team will reach out via email to address your experience and offer assistance. Please accept our apology for any additional stress caused during such a difficult time.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 1.9 star rating with 568 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open at 6:00 a.m.
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