This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
ADT Solar
- Consumer Services
- Tempe, AZ
About this business
Location details
1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
ADT Solar started our installation November 9,2022 how we is was not completed and were to return the following day. Leaving our how with a 3-4 ft trenches hole open, ditch witch and pvc pipe in in yard. Needless to say the did not return them next day. We filled the ditch in and moved the pipes finally as holidays approached.4 weeks later, after multiple calls the they returned on 12/6 and all that was done was to retrench the yard. My husband came home and saw 2 guys sitting in the truck for hours! They left, the next day ... read more
Business response:
Ms./*****************,We appreciate you taking the time to bring this to our attention. We would love to offer some assistance but are having difficulty finding your account. At your convenience, please email *********************************** with your account information and a member of Customer Relations will contact you directly.
The absolute worst company I have ever had to deal with. Picked this company because I listened to their promise of being different. Not only are they the same but worse. I have a system that cost $80,000 and can't get it turned on or any customer support. I also agree that government officials should get involved with this.
Business response:
****************,We would like to apologize for the delays in completing your solar project. Your account shows that we have now received the additional insurance required by TECO to complete the request for the meter swap and permission to operate. You should be receiving a call soon with further updates.
I bought a complete solar system in September 2021 from SUNPRO Solar of Mandeville, LA with a 25-year warranty. ADT Solar acquired SUNPRO Solar during 2022, including its customer base. In August 2022 one solar panel microinverter stopped working. I contacted SUNPRO and received a replacement microinverter in September 2022, with included instructions to call to arrange for a service tech to install the microinverter. After repeated calls I have yet to get the part installed. Now the Enphase IQ controller for the solar syste... read more
Business response:
**************,We appreciate the opportunity to help resolve your concerns. Please send an email to *********************************** with the name and address associated with your account and a member of our Customer Relations team with contact you directly to assist.
Worst decision in my life! The installers damaged several roof tiles, side of the house and damaged my solar pool heater causing the system to leak into my roof and into my ceiling. For the first few months nothing worked to negligent wiring of Tesla system. Customer service? After finally getting through, they sent out a repairman to fix the leak but all he was able to do was slow it down. Months of back and forth went by with no resolution or fix for the damages. We finally decided to replace the damaged pool heater and wh... read more
Business response:
Hello ****************,Please accept our apologies for the frustrations you've had regarding the solar install. We have escalated your concerns to a member of our Customer Relations team who will be contacting you directly to offer assistance.
Where to start? Sun pro sales man came out and told me that going solar would take over my house usage. What we paid for electric would go away we live in the country and power goes out a lot my partner is on oxygen full time thought this would be good. Now it cost about 300.00 more a month it was to run everything off batteries. it won't run nothing but the lights. It's a scam they tell you what you want to hear and can't go through with what they promised I could write a book about the lies and non compliance don't be take... read more
Business response:
Mr. ********, Our apologies but we're having difficulty locating your account. We would appreciate the opportunity to address your concerns and ask that you send an email to customersuccess@theprocompanies.com with the name and address associated with your project.
ADT SOLAR should be investigated for what I believe are deceptive business practices. They signed me up claiming they could install on my slate roof then after told me they couldn’t. They promised me reimbursement of roof work they had me do for over $12k but have never reimbursed. They said the job would be done by year end 2021. It is now January 2023 and still not done. They don’t return calls, texts or emails and are utterly non responsive. I am afraid I am going to have to sue. Worst company with whom I have ever worked... read more
Business response:
****************,Thank you for taking the time to bring this to our attention. We have escalated your concerns to our Customer Relations team and a member will contact you directly to offer further assistance.
Worst solar company around, do not use them. I was told project would take 90-120 days and we're going on 9 months now. They lie about time frame to get the job done, they schedule days for the work to get done and the crews don't show up and when you call and ask what happened they say "I don't know" The management doesn't return your phone calls and if you tell them that you feel like you deserve part of the cost back they (the management) get snotty with you and tell you they have a legal team if you want to go a differen... read more
Business response:
Hello ********************,Thank you for taking the time to expressed your concerns. We will have our Customer Relations team investigate the delays you have experienced and contact you directly to assist further.
I signed a contract for solar back in July 5th, 2022 with the understanding that it would be installed within 2.5 months. It's been over 7 months and all I've received is lies and misinformation. I have now canceled the contract and asked for my $1000 deposit back. Again I received their standard responce, "we'll refer this to our lead management ". When I checked with the BBB ratings this company had an A+ rating 7 months ago. I hope they change their rating for adt solar very soon!
Installation never completed. They have been out several times since 2021. It is now 2023 and the installation has still not been completed. This has been extremely frustrating. They may give a response but it is all for show. I want action. Don’t sign their contract. That is how they get their money and you deal with the financing company.
Business response:
****************,A member of our Customer Relations team has been working to address your concerns through the previously submitted Attorney General complaint. She is the best contact to assist you.If further assistance is needed, please contact our Customer Support team at **************.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 1.9 star rating with 568 reviews.
When is ADT Solar open?
ADT Solar is open now. It will close at 8:00 p.m.
Browse nearby in Tempe, AZ
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com