ADT Solar

Claire M 

on BBB

3 years ago

Harassing phone calls and robo calls. I am on the do not call list but I still receive calls 

Billy S 

on BBB

3 years ago

We, unfortunately, got scammed into getting these panels. We had a rep come to our house and spend a little over 3 hours giving us a speech and showing us a video on their solar panels. He kept telling us what a great investment they were and how we would receive a tax refund of over 12k which we could use to pay the solar loan and have a much lower payment, these were the reps exact words, and their company would send us a check of $2400 when the solar panels were all set up so we could pay our light bill for 2 years while ... read more

Herbert H 

on BBB

3 years ago

No one at customer service ever answers. Multiple different phone numbers all go to the same place. Press 4 if your are a current customer. Waited over 30 mintues several times and no answered. Total of almost 30 calls placed over several weeks with same results. Just had two inverters replaced as they were bad and rep left voice mail saying 5 more look bad and the same amount of panels are not showing good readings. Had his phone number but now it has been disconnected. A rep came out to clean my panels, I paid for this ser... read more

Doran A 

on BBB

3 years ago

Do not purchase a solar system from ADT! I started my Solar purchase in July 2022.I was told that it **** be installed before December. I kept calling for updates and when my call was finally returned, always got the same answer, that they were working on it. Finally, I received a call that my panels would be installed in December, but the installer told me that they do not hook the systems and it would be done by the electrician. I called numerous times to see when that **** be with no response.My necessary service upgrade ... read more

Jovan P 

on BBB

3 years ago

We started interviewing several solar companies, and decided to go with ADT, thinking its a big reputable company, oh boy were we wrong. The very friendly sales person closed us on a ground mount 127K project on a concrete slab in early 2022. It's now March 2023, we have been given the run around, passed on from one new supervisor to the next, our loan even expired since ADT could not deliver on time. It's been a year already and absolutely nothing has been done except the filing of the permits. I am now calling the phone nu... read more

Stacy F 

on BBB

3 years ago

We have waited 10 months for ADT Solar to install a system. They call weekly to say they are working on it, but yet nothing has happened. Not one piece of the install has occurred. They have run my credit numerous times, racking up hard inquiries; I have been approved every time. I do not trust they are capable of this install and fear the equipment I purchase will not work and not be covered by a warranty. They called today to ask if I had the approval paperwork, they did not have it. This paperwork was sent to me from them... read more

Frank G 

on BBB

3 years ago

Stay away from this company at all costs! My solar unit was installed In August 2022. My meter and permission to operate by ************* was finished in mid December 2022. My system is still not operating and they owe me payment checks for ******* and February. If you don't believe me, check out their dismal 1.86 out of 5 rating and the myriad of complaints they have with the Better Business Bureau. Can't get anyone to return my calls. Looks like will have to turn the matter over to my attorney, ******* ******** Services, a... read more

Doug A 

on BBB

3 years ago

We were very excited to get solar and the salesman we had was very helpful. We had to cut down quite a few trees to get solar which we were told that ADT would reimburse us for. Months went by with out starting but many resigning moments finally someone dropped off a permit. A few weeks later the electrician showed up to install the electrical part of the solar. Three weeks later we were told that we would have to refinance because they have not started yet. In the process of installing the electrical they knocked out my ADT... read more

Shaun m 

on BBB

3 years ago

The sales guy (*******) sat at my kitchen table and promised me, not once, but multiple times that I would get 26 percent back with my taxes and that I had to pay back to the loan company to keep my payment at 300. Just did my taxes. I'm not eligible. My solar bill plus my electric is double what I was paying for electric. Do not use this company. They will tell you anything just to get you to buy. It's a scam of the highest order. When I called the loan company (dividend) the lady rudely told me I should have read the fine ... read more