ADT Solar

Yashila S 

on BBB

3 years ago

I know they have a shortage of electrical engineers. But it took over 6 months to get my solar batteries installed (I already had panels). And now there is a battery issue and they can give me *no* timetable as to when they will be able to come out to fix it.For how much I paid to get this in place, this is unacceptable. 

James A 

on BBB

3 years ago

Sunpro installed my solar panels two years ago. I wanted to stay with the same company when I needed a new roof. I learned that Sunpro had been purchased by ADT Solar. After my request on their website, it took five days for a representative to contact me. I requested a quote and waited another seven days to get the quote. Local companies had a quote to me within a day of making contact. I agreed to the price although it was higher than local companies because of my experience with Sunpro. They wanted a 50% down payment befo... read more

Nelson D 

on BBB

3 years ago

ADT Solar, disappointing to say the least. I asked for a system to produce **** kWh per month based on my predicted future needs not my past usage. I was having a pool put in and family members were moving in. So I knew our usage would increase. But what I got was based on our past usage and thats not what I verbally agreed to. I, like many others, now pay more for electricity than I did prior. My coworker went with a different company. He got 50 panels for $32k! I only got ****************************************** $75k! I ... read more

Austin P 

on BBB

3 years ago

I have had my panels installed for 3+ months now and I STILL can not turn them on because I am STILL waiting for a quality inspection. I was told on day 1. From start to finish would take 8-9 months and I am 14+ months into this project. What a regret! Do not go with this company. 

Chris N 

on BBB

3 years ago

I am writing this review to express my extreme dissatisfaction with the service provided by ADT Solar. My experience with this company has been nothing short of a nightmare, and I feel compelled to warn potential customers to stay away.First and foremost, I encountered significant damages to my property during the installation process of the solar system. Despite numerous promises from ADT Solar to reimburse the costs of repairs, I have yet to receive any reimbursement. The lack of responsibility and failure to honor their c... read more

Tracy M 

on BBB

3 years ago

ADT Solar......I call these people every week. There is no manager and no supervisor on staff ever to speak to. They will not email or call you back ever. All they will tell you is they have the case open, they are sending it up the chain and waiting to have an agent assigned to the case and they don't know when that will be. They will also tell you that they sold you products that you are using every day and benefit from and that was on you that you made the purchase. They are understaffed and have over 66 thousand customer... read more

mike d 

on BBB

3 years ago

Lies, that is what they give you. They told me I would save money. I paid more this year going solar then I did the year before without them. I want them to come out and take them off my house. They said this is an investment. You make money on an investment not lose money. Everything they said was a lie. I hope people really research before they go solar. It is not what they say it is. 

Ajabu M 

on BBB

3 years ago

This company is very fake, they *** not pick up phone calls, they are liars, they do not have customer care, they are fives, they do not know how to run business. it is now 1year and half since they installed, they solar panel until now ******* is all messed up. the salesman told ** it is going to start working after 1mont but until now nothing, they even do not have an address or an Office. please we need help. 

Nilda G 

on BBB

3 years ago

Do NOT use ADT for your solar needs we signed a contract with solar last year and when they came to install the initial installation agreement was nothing to what they were installing. All panels were being installed in the back of the house instead of the front like we wanted! We stopped the installation process and to this day my panels are sitting in my back yard collecting dust. Theyve been knocked over by the wind probably damaging the panels. No one from the company will give ** answers as to what is going on and the p... read more