ADT Solar

Kelly R 

on BBB

3 years ago

Senior Citizen scam - they came in person to met my elderly mother, who's on a fixed income and is physical poor health (the sales person would have clearly noticed this at the in-person consultation). They convenience her, at 80 years old, to sign a 15 year loan for purchase price $41k ($70k over term of the loan) to greatly reduce her electric bill ($100/per month) to pay a monthly installment on a loan of $272 to save $100. They should be ashamed of themselves. Now I understand why there's a Senior Citizen five-day cancel... read more

steve w 

on BBB

3 years ago

If zero stars were available that's what this company would receive reps lie about your warrantee customer service is a joke I had panels ruined from a hail storm that I was told from the beginning would be covered because I live in ******** and that was a big concern obviously that was a lie customer service refused to give me to her manager even refused to give me there name so I could call back and speak directly to them stay clear of this company at all cost unless you like being screwed over they will not assist you on ... read more

Vernon W 

on BBB

3 years ago

ADT Solar is not to be trusted. I entered into a contract with them on 14 April 22. To date I am still not connected, or even producing any energy. Over a year I have been waiting on them to get permission, then approved. I think they are taking advantage of a senior citizen, and a paying customer. This whole process has been a complete nightmare. Dont know when they will finish, still waiting. Beware dont trust them. 

Blaine B 

on BBB

3 years ago

Took them 15 months from signed contract to activation of my solar system. Because of delays on their side I owe over $10,000 to the lender that ADT told me wouldn't come out of my pocket but now appears is going to. 7 Months ago they damaged my landscaping and electrical wiring which they have yet to fix. Can't get them to call me back or fix anything. DONT BELIEVE ANYTHING THEY TELL YOU AND DO NOT USE THEM TO GET YOUR SOLAR. 

Carolynn V 

on BBB

3 years ago

This company has repeatedly called and called and called - even though we SPAM their many telephone numbers. While I realize their calls are computer generated, there must be a way for them to realize that we DO NOT WANT to hear from them. We have NEVER contacted them. And, for what it is worth - ADT Solar is the very last company I would ever contact if this is the way they conduct their business! And, after reading some of the reviews we think ADT Solar is not a reputable company.STOP CALLING US!!!! 

M. T. 

on BBB

3 years ago

Somewhere I came across a favorable review of ADT Solar. We contacted them seeking a bid on a system for our home in Cameron Park, CA. We made an confirmed appointment for them at 0800 this very Saturday morning. It’s 0845 and they’re a NO SHOW with no phone call. No call means they’ve already lost our consideration. During this 45 minutes waiting, I checked ADT reviews. My gosh, I’ve never seen so many complaints and bad reviews on BBB site. Thanks ADT for Not showing up. You would probably enjoyed the coffee and donuts my ... read more

Jennifer K 

on BBB

3 years ago

This company preys on the disadvantaged and elderly. My Dad, who was terminally ill, was talked into signing a 38k agreement to add panels to his house. The company installed the panels and had electricity reran while my Dad was in ICU and unfortunately never came home. No payments have been sent since my Dad passed before they were working for him to even enjoy the savings they promised. When asked if they would remove the panels, we were informed they will not do that. We will have to add the payoff to the price of the hou... read more

Steve S 

on BBB

3 years ago

Shame on the BBB giving them an A+ rating. This rating does not reflect the revenues. ADT Solar is a scam. SunPro? Same scam. A lot of false promises. Number dont add up. App doesnt work. Lie after lie after lie!! 

Jorge C. 

on BBB

3 years ago

NOT RECOMMENDED. Used to be very good when it was Sunpro Solar but since it was acquired by ADT it is a complete disaster. Customer service is non existent. I signed a contract to add a battery in September 2022 and there have been multiple delays and missed scheduled dates. It is now April and still getting excuses and scheduled appointments missed. I have asked multiple times to speak to a manager and this request always is denied. My solar panels have not been operational since January. The staff managing the project do w... read more