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ADT Solar
- Consumer Services
- Tempe, AZ
About this business
Location details
1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
Terrible service. I had an appointment for solar and salesman never showed. I got the runaround from their sales department.
We have been waiting for our proposal on a condo building common area estimate since April 2022 The representative just doesn't care about our job and is avoiding us.Don't trust this company, called company multiple times and there is no response from customer service. This is very disrespectful to customers and we feel very uncomfortable working with this company.This job is worth $200K they are running their business backwards.Don't use this company is a 0 They don't need our job so I would never give this company our job.... read more
I'm sorry to say that SunPro/ADT Solar is not a company that lives up to their promises. We chose to add solar to our home to be energy independent and have peace of mind in case of a power outage with a battery backup. After the contract was signed and we were in the 4 month period awaiting installation, I asked our sales representative to review the size of the system as I was convinced that we would be short of our needs. The sales representative told me he was confident that his estimate was correct and that I had nothin... read more
I have a worse installers coming to my house and didn't install the panels correctly and leave cables hanging on the shingles and transfer box hanging from the panels, debris under panels , body oils on panels, poor handling of the job . The project manager didn't care about the complaints and continue with the final inspection, is a TOTAL MESS, dealing with the company trying to get a solution to the situation.
We had the most terrible experience with ADT Solar! Awful customer service, communication, management and quality. I would not recommend them to my worst enemy! Over 7 months to get the system up and working! Workers cut my power, cable and irrigation! They even urinated on my property in broad daylight! I endured at least 24 different issues with this company. They caused my great stress.Here are the latest mistakes made by Sunpro/ADT Solar on my solar installation as of 9/2122: A) Half, or 24 of 48 of my solar panels are n... read more
The product has not been reliable. All 23 of my panels have had to be replace over the past 5 years. Since ADT Assumed full control the service responce has diminished greatly. I presently have two additional panels malfunctioning and all I get are excuses and delays about a responce time to correct the problem.
This company has no remorse whatsoever. They don’t care they lied to so many inocente people saying “your bill will be completely eliminated “ when that’s all lies. I even asked my representative when he said they will even contact my current energy provider and AEP that I wouldn’t have to do anything , they will take care of all the process. I had to learn the hard way. After maybe 6 months I was still seeing my old company charging me for the service. Besides the panels of course. So I called them and told them I no longer... read more
So from the beginning of the process to the end was lies and constant problems. I signed our paperwork sometime in March, panels would be installed sometime in June. I was told we would receive a rebate for 1500$ when our install was completed as well as a 500$ credit to our utility. Furthermore I had plans to refinance in August and was guaranteed the panels wouldnt be a problem. None of this happened and my refinancing was turned down.My panels were installed the first week in August five months after signing and it was a ... read more
Business response:
Hello ****, we're very sorry to hear that you've had a poor install experience while working with ADT Solar. Someone from our customer success team will reach out to see what we can do to assist with your project moving forward.
Consumer be aware ADT Solar is no good.Nothing they say and do should be taken seriously . In August 2021 I signed the contract for the solar panels to be installed couple months later they installed the panels on my house and it is over a year now and the system is still not up and running they will never take responsibility for their action every three months a different person is assigned to my project makes a lot of promises and nothing happens they also promised that I would get a tax refund and also a refund of $2000.0... read more
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 1.9 star rating with 568 reviews.
When is ADT Solar open?
ADT Solar is open now. It will close at 8:00 p.m.
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