ADT Solar

Antonio B 

on BBB

3 years ago

After almost a year since I signed the contract they haven't finished the work and all I have is an enormous list of excuses and apologies and a pile of panels in my patio waiting for inspection to be installed. Is they take so long to install the system I don't want to know how long it will take for them to solve any problems that can occur in the future.I can only express deep disappointment and frustration at seeing so much lack of professionalism with which I have been treated from a company as big as ADT. 

Hope G 

on BBB

3 years ago

Situation: the end of August, I needed to have the roof replaced and have had nothing but headaches in dealing with ADT. 1)They removed the solar panels and am still finding hardware throughout the yard as it appears the team threw down the inverters, rails etc off the home .. I found hardware to the mailbox in the front of my yard and my neighbors also found some in their yard. 2)HOWEVER, the big problem is when ADT requested a permit from town of Mount Pleasant they only said they were going to reinstall with no drawings o... read more

Hope G 

on BBB

3 years ago

Situation: the end of August, I needed to have the roof replaced and have had nothing but headaches in dealing with ADT. 1)They removed the solar panels and am still finding hardware throughout the yard as it appears the team threw down the inverters, rails etc off the home .. I found hardware to the mailbox in the front of my yard and my neighbors also found some in their yard. 2)HOWEVER, the big problem is when ADT requested a permit from town of Mount Pleasant they only said they were going to reinstall with no drawings o... read more

Crystal B 

on BBB

3 years ago

We signed up with Sunpro in November 2020. Our installation was put off until May 2021 (not on our part). When our original calculations were done, the tax credit was 26% of the total installation cost (over $16,000). Since our installation was not complete before tax time, we were not able to file our solar panels on our taxes until April 2022. It was never communicated to us that the tax credit was dropping to 22% in January 2021. Our "17th month" payment should have been around $13,000 instead of over $16,000, like Sunpro... read more

Bianca A 

on BBB

3 years ago

RUN THE OTHER WAY!! This company has been nothing but a miserable experience. This project began March of 22 and i was given a six week time frame with no payments. Since them .i have just powered my system on a bit over a week ago (its October). There is so much i can type out but to summarize, it has been a nightmare. I was promised no payments and have since made 4 payments and only received two checks that i waited months for. So now i am waiting for more checks that supposedly takes months to process. I get no accurate ... read more

Paul T 

on BBB

3 years ago

Terrible service. I had an appointment for solar and salesman never showed. I got the runaround from their sales department. 

Crystal B 

on BBB

3 years ago

We signed up with Sunpro in November 2020. Our installation was put off until May 2021 (not on our part). When our original calculations were done, the tax credit was 26% of the total installation cost (over $16,000). Since our installation was not complete before tax time, we were not able to file our solar panels on our taxes until April 2022. It was never communicated to us that the tax credit was dropping to 22% in January 2021. Our "17th month" payment should have been around $13,000 instead of over $16,000, like Sunpro... read more

Bianca A 

on BBB

3 years ago

RUN THE OTHER WAY!! This company has been nothing but a miserable experience. This project began March of 22 and i was given a six week time frame with no payments. Since them .i have just powered my system on a bit over a week ago (its October). There is so much i can type out but to summarize, it has been a nightmare. I was promised no payments and have since made 4 payments and only received two checks that i waited months for. So now i am waiting for more checks that supposedly takes months to process. I get no accurate ... read more

Peter N 

on BBB

3 years ago

We have been waiting for our proposal on a condo building common area estimate since April 2022 The representative just doesn't care about our job and is avoiding us.Don't trust this company, called company multiple times and there is no response from customer service. This is very disrespectful to customers and we feel very uncomfortable working with this company.This job is worth $200K they are running their business backwards.Don't use this company is a 0 They don't need our job so I would never give this company our job.... read more