ADT Solar

Gene H 

on BBB

3 years ago

While my project was started by SunPro Solar, ADT Solar has continued with one situation after another leaving me extremely unhappy with my solar project. Excuse after excuse and delay after delay, my solar array eventually started producing electricity. I have not seen the production level of 14.7 kwh at any time. I shudder to think how a lesser system would have performed. I was told that each panel has a warranty that guarantees 92% performance but none of my solar panels have surpassed 92% of rated capacity. I was adaman... read more

Gene H 

on BBB

3 years ago

While my project was started by SunPro Solar, ADT Solar has continued with one situation after another leaving me extremely unhappy with my solar project. Excuse after excuse and delay after delay, my solar array eventually started producing electricity. I have not seen the production level of 14.7 kwh at any time. I shudder to think how a lesser system would have performed. I was told that each panel has a warranty that guarantees 92% performance but none of my solar panels have surpassed 92% of rated capacity. I was adaman... read more

Glenn S 

on BBB

3 years ago

Came highly recommended but would not come and physically assess the house for solar. They relied on old satellite images to determine the amount of shade the roof received. Unless you have no trees or shrubs, do not call. 

Glenn S 

on BBB

3 years ago

Came highly recommended but would not come and physically assess the house for solar. They relied on old satellite images to determine the amount of shade the roof received. Unless you have no trees or shrubs, do not call. 

mingzhu s. 

on BBB

3 years ago

ADT Solars customer service is terrible! I couldn't find anyone working after the system installed and mortgages start paying. My system got installed one month ago and waiting for CPS checking. After I tried contact ADT Solar several several times but no one answered, I asked CPS myself whether they have my checking request. Tuns out CPS hasnt been notified. Everyone should know it. 

mingzhu s. 

on BBB

3 years ago

ADT Solars customer service is terrible! I couldn't find anyone working after the system installed and mortgages start paying. My system got installed one month ago and waiting for CPS checking. After I tried contact ADT Solar several several times but no one answered, I asked CPS myself whether they have my checking request. Tuns out CPS hasnt been notified. Everyone should know it. 

Maria C 

on BBB

3 years ago

I have tried twice and sign twice a contract with ADT solar for panels and both times they have not come thru, according to a previous employee they have changed personnel. I have contacted them on several occasions and they have not had the courtesy or decency to call me back. I specifically left a message for ********************************* field manager to call me back and I am still waiting on his response (it has been over a couple of weeks already). I believe their service is a scam since when I signed the first time... read more

Maria C 

on BBB

3 years ago

I have tried twice and sign twice a contract with ADT solar for panels and both times they have not come thru, according to a previous employee they have changed personnel. I have contacted them on several occasions and they have not had the courtesy or decency to call me back. I specifically left a message for ********************************* field manager to call me back and I am still waiting on his response (it has been over a couple of weeks already). I believe their service is a scam since when I signed the first time... read more

Antonio B 

on BBB

3 years ago

After almost a year since I signed the contract they haven't finished the work and all I have is an enormous list of excuses and apologies and a pile of panels in my patio waiting for inspection to be installed. Is they take so long to install the system I don't want to know how long it will take for them to solve any problems that can occur in the future.I can only express deep disappointment and frustration at seeing so much lack of professionalism with which I have been treated from a company as big as ADT.