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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Disappointment!!! Wanted to cancel contract and asked to pay 75% remaining balance $874! This is a ripoff!!!!
I need to cancel my service after 5 years. I have called 5 different times across the past 2 weeks. Each time you have to be routed through different options only to be told the wait time is *****+ minutes. I have tried to cancel through chat and other lines. Each time you get sent back to the call line. They intentionally make it impossible to close or cancel your account. No one has 80 minutes to wait around. We have jobs and work too. It should be illegal to make it impossible to cancel a service.
The absolute worse.Had been w/ADT for 5 years before discontinuing due to poor monitoring.Went with ******** in 2017&extremely satisfied.UNFORTUNATELY,******** made a huge mistake&merged w/ ADT.Wasn't aware of the merge until mid-Nov when an email caught my eye&immediately knew I was going to cancel service sooner than later.Previously saw a few emails from ADT,assuming they were telemarket emails,which I deleted knowing I would never do business w/ADT again.Last Mon.,received a call that my alarm had tripped.Unfortunately,1... read more
I had ADT install A security system over a year ago. Nothing was mentioned that I was on a three year contract. Right after the system was installed there were problems. I called numerous times and was told I would have to pay for them to come fix what they did wrong. Three major problems that was due to their installation. I have been paying for 15 months. They refuse to come out and fix what they did wrong. 59 dollars service fee. Then they said my plan did not cover repairs. 114 dollars the first 30 minutes then 30 dollar... read more
This is the WORST home security service! I was with them for 20 years and the bill kept increasing up to the recent $200 per month. I have been trying to talk to someone from ADT and kept being transferred or hung up on. The Live Chat is a joke, as well as their customer service. Every one I did get to speak to, had the worst connection and I could hardly hear them. The wait times were over an hour. When I agreed for a callback rather than waiting on the phone, I didn't get a callback. I finally decided to choose a new and i... read more
Awful company, awful customer service. Awful wait times with hours on hold. Charged for service that doesnt work Stay away from this company.
****************** called ADT to check on my account found that they had already withdraw the money from my account the man went and tell me that I signed up for automatic withdrawal and I asked then how come Ive paid it last month my self. customer service number on to explain that if I had not done an automatic withdrawal that I will have to pay the complete cost. When customer service check my account again they explained to me that there were two names on my account the first name my name and the second name started with... read more
My notes for 3rd call on 11/21/2022 at or about 10:36 to ADT support to cancel agreement: Spoke with associate#1 went over issues with multiple window alarms then spoke to associate#2 to discuss history. Associate#2 confirmed the 3 service previous ADT calls. I told her I was offered replacement with a reduction to about $300.00 . I told her how the police responded the last alarm since this took place during a time I was not at home compared the the previous alarms taking place on different windows at different times. Becau... read more
WORST. CUSTOMER. SERVICE. EVER. I have been an ********************** customer since 2008 and have never experienced as much trouble as I have in the past year since I've upgraded to installations of security cameras. Not only is this costing more money per month, but within the past six months I've spent at least six times on the phone (whenever I COULD get through to someone due to horrendous wait times) to only be told I'd have to schedule a virtual technician appointment which was always scheduled at least a week's minim... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open tomorrow at 7:00 a.m.
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