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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
I was a new customer of **********************. With in my first 30 days I started having problems. Our system kept disconnecting from our cell phones. Then went on vacation to have our system fail. Our front door bell camra turned off. Called for assistance and had to be on hold for over an hour. Then was told nothing they could do until I was back home. When home I called and was on hold for a very, very long time again. Once speaking to customer service I was told to fing the box the hardware came in. What? My wife found ... read more
I have been trying to cancel my service but the wait times are always over an hour. I do not have that much time to sit on the phone and wait. I spoke with someone through the chat online and he told me to call the same number and it would only be about a 15 minute wait. I told him that was what I have already tried but he still told me to call that number. I still have not been able to cancel my service.
Showed up at my door, lies and said my homeowners insurance covers a 1 year contract. I told him this was news to me, he played it cool. He kept talking, finally I asked him, who is my homeowners insurance? He didn't know. He was lying through his teeth. ADT model is deceptive and should be forced to reconcile the harm they cause people. Thankfully I came to my senses and told him to leave my house. Others below in the comments were not so lucky. **** **** ****.
I wish I could give ADT a zero. I was a customer for 3.5 years. The doorbell camera never worked, and the monitoring was more expensive than any other option. A month ago, I decided to cancel. The website chat bot gave me a phone number specifically for cancellations. I was on hold over an hour, the phone was never answered. I finally disconnected, and immediately called the number for sales. It was answered on the first ring but of course they said that I had to call the special cancellation number in order to cancel. I gav... read more
If I could rate this company a -1 I would. How on earth does the BBB rate this firm an A+ is beyond me. I count ten (10) reviews on this page and all of them are no better than a 1! There is more on the following page. At least 20+ all with a q1 or less if they could. Maybe the BBB can answer that? On to my issue(s). Below is a portion of a Yelp review for most if not the same poor customer service. Here is my quote explaining my own personal opinion. "8.5 hours wait time over two days and still no resolution. If you have ti... read more
I signed up for ADT five months ago and then sold my house. Because of a five-year contract, which was never explained to me by the sales agent, the company is now stating I owe them $2,500 in order to close the service...in a house I no longer live in. They stated the equipment charge is $700, which I could understand paying for, but what is the remaining balance for? They charge you an absurd amount without anything to show for it. When speaking to customer service for over an hour, and learning they WILL NOT transfer you ... read more
They make it impossible to cancel... RUN AS from them. To many other options out there.
I had been an ADT customer since 2012. I recently sold my house and am in the process of building a new one. I am currently in temporary housing so I have no need for a security system. I called on 10/16/22 to cancel my service. They were very helpful in doing so. I specifically canceled it on 10/31/22 so there would be no more charges in November. I asked directly if there would be any cancellation charges. I was told no and told to reach out when my new house was finished to install service. I had set up direct pay on the ... read more
ADT sent a price increase email to us on the same day it charged our credit card for the upcoming month's monitoring. We wanted to cancel on the spot and had trouble connecting by phone with waits of several hours on hold without success. When we finally connected with them on the following day, they said we still had to pay for the entire month and couldn't cancel until the end of the month. They are way overpriced for their service and several of their security devices require a service technician to replace batteries that... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
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