ADT Security Services

Lindsey M 

on BBB

3 years ago

GARBAGE GARBAGE GARBAGE COMPANY!!I would give ZERO STARS if I could.I cancelled service with this company in JULY of 2022. I continue to get phone calls and I continue to get billed EVERY MONTH. When they call, they tell me that they have transfer me to account management for service to be cancelled EVEN THOUGH I already cancelled it. I hold for over 30-miniutes EVERY TIME to try and get this issue resolved but i am TOO BUSY for this c*** I hang up because I just do not have the time. I received ANOTHER call today with ANOTH... read more

kimberly b 

on BBB

3 years ago

This company is charging me $199.92 for their technician to come out to fix the codes on their security system. I just got the security system this year. All of a sudden beeps coming from the system and I can't stop it. Nobody at ADT SAID I will be charged for his visit. I understand if I was responsible for this but nothing on my part. This is totally unfair. My security camera don't work at times but I am still praying monthly fees. Something needs to be done about this. I am tired of people taking advantage of me. 

Amber D 

on BBB

3 years ago

ADT is very helpful and prompt during the sales and installation process. But they have a bait and switch in place! Once everything is installed and youve signed the contract, their service for any issues afterwards SUCKS! Its very difficult to schedule appointments or even talk to someone! NEVER USE ADT!!! Cant wait for my contract to be up so that I can cancel my service with them! 

Monica M 

on BBB

3 years ago

Have been with ADT for years I called 28 Oct to cancel. I have called everyday since holding in excess of 30 minutes each time only to give up and hang up. Today I called again.. waited 40 minutes got a human when i said i wanted to cancel they sent me to someone else, held again then another person who transferred me again. I have been through 4 people and still on hold Its now been 1 hour 10 minutes and still no human and no cancellation. This is the worst company out there. Its all a scam to make you hold so you give up a... read more

Alfred S 

on BBB

3 years ago

Quite simply, it is IMPOSSIBLE, let me repeat IMPOSSIBLE, to reach them by phone. They are an alarm company and the need to contact them by phone is imperative 

ANGELINE S 

on BBB

3 years ago

I WILL NEVER RECOMMEND ADT TO ANYONE, I ***** HOLD 4 TIMES FOR A TOTAL OF200 MINUTES BEFORE I FINALLY REACHED A LIVE PERSON, YOU CAN'T TALK TO A LIVE PERSON ANYMORE. NEED TO USE CHAT. TOO BAD FOR THE PEOPLE WHO DON'T HAVE A COMPUTER NO STARS 

James C. 

on BBB

3 years ago

so i canceled the service because i was moving but none the rep was up front about what to do they keep saying other stuff and just confusing. then they didnt tell me at first that was being charge for the equment when i did cancel. all i get its in the contract so i would say read the contract because they got you once you do that worst services i have have not worth the money. i swithc to the blue didnt know was on contract the rep just said hey you got sign papers. then turn out you have to sign papers and missed by a day... read more

Chantal P 

on BBB

3 years ago

This company is an expert in stealing, I moved my service from one state to another and I still have to pay for the service that I had in the other state, Sons of his mother f****** s*** company. 

Adriana C 

on BBB

3 years ago

***** signed a contract for 36 months and refused to cancel services and treat me and other people in my subdivision *****, if we cancel we have to pay for future services that we won't need!!! The president just signed into law no Company can charge customers for things and fees like this ...