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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Ive been a customer since **** and my ******************** with this company has gone down really bad. I currently have 3 issues going on with my system and each time I call there is an 80 min hold time. This is absolutely ridiculous. I even tried pressing the option for my alarm going off and still for the same response. This has been going on for weeks. And when you do get an appt no one shows up. Next step is Consumer Affairs and BBB complaint . My camera is not working, my light bulbs which I paid $150 is not working and... read more
I have had ADT for a little over a year now. Last month my camera stopped working. I have called ADT several times, followed all their steps to reconnect the camera with no success. Every time I call them I am on hold for at least 20 minutes to get a person and then every time I am transferred to another person I'm on hold again. Several times I have been trasferred to another department and then the call is dropped completely and I have to start over again. I have now been paying for this service for over a month with it no... read more
My family member called them two days in a row because after holding for over an hour she had to hang up. Then they allow you to put your call back # in, they call you back and put you back on hold again! Time for a new alarm company.
I signed an agreement with ADT and ended up ****** my home. Prior to selling, I contacted the relocation department and was told that I would need to sign another contract for my new location or be faced with the fees. I set up the new services and was left with equipment fees which the sales rep told me that would be attached to my new account and that I would get free equipment under Blue by ADT to avoid me from having any major changes as I relocate. Needless to say, I ended up in collections because none of what I was to... read more
I have been a customer for 12 years. I called to have my service canceled....I waited 45 min to just to be transferred to a line where after an additional 45 minutes I got cut off. I called 3 days later.....same issue. I called a third time and finally after a total 1 1/2 hours got to the department to cancel my service and after 3 tries by the rep to lower my monthly, 3 months free ,etc.... I finally screamed "cancel" As she was reading off her disclaimer for cancellation I was cut off again. Let me ask you if i wanted to b... read more
I have been on the phone 91 minutes waiting to speak to someone who has authority to set me up an appointment with a technician to fix a window sensor. Only about *********** minutes were spent speaking to a representative. So far, the first 4 representatives do not have that ability, so they keep transferring me to someone who can help me. So frustrating spending over an hour and a half just to make an appointment
ADT provides absolutely horrible customer service. The representatives that you speak with on the phone are rude and unprofessional. I tried calling the company 10/21/22 and spent two hours on the phone before I got tired of holding and hung up. Friday my alarm went off and I never got a call from the department that does the monitoring. I tried calling on Saturday and was still asked to hold forever. I called Monday, 10/24/22 and after calling twice and holding for a total of 2 more hours I got a rude person on the phone, a... read more
If I could give 5 negative stars, I would without hesitation. Had ADT service for 2 days with issues. Once installed, forget about getting help if you should have said issues. You will never be able to reach customer service, or a service tech. We canceled within our rescission timeframe but yet they have withdrawn over $800 out of our account ... ONE MONTH after we canceled. Took a few weeks for them to even come get their product. I have filed a complaint and will let BBB handle from here. If I am not provided a service, w... read more
Worst customer service experience ever. Very poor service.. 3 different techs unable to solve our issues. Every time you call to a tech there are so worried about the service fee and how we are going to pay. Mind you it is defective product that is causing problems. Calling on the same issues for the past month and nothing has been resolved.
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
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