ADT Security Services

Wilson O 

on BBB

3 years ago

This is a business built on lies, and they are still in market because they either will wear you out by putting you on hold for hours and transferring you from agent to agent. They also make you sign contracts to monitor which they never disclose that you cannot cancel. For your own sanity avoid them like plague 

David K 

on BBB

3 years ago

This company promotes home security systems however, the Sales Reps make their rounds at night in the dark. How does this promote home security. I'd rather answer my door in daylight. It was also during my family dinner hour. What a nuisance. ADT does not know anything about customer service if they keep sending their sales rep out after dark door to door. I will not do business with them. 

Earl B 

on BBB

3 years ago

I set up this security system in the home. Have had issues with the equipment since installation. Had a servie tech back out and still doesn't work. Have paid for their services for over a year now without using the system. Have spent hours now trying to cancel the service. They set my passwords to things I never use and had to get them to mail me a letter with my verbal passcode. I couldn't login to MyADT.com to get that verbal passcode. You click reset password there and it says sent you an email with instructions on how t... read more

Michael M. 

on BBB

3 years ago

I have made numerous calls to ADT to remove my discontinued cameras and equipment and have been told conflicting and wrong info by ADT. I have been transferred to many departments many times with. ***** minute hold time only again to be told its the wrong dept??I was told that a technician would not come out and in the same conversation I was told it would cost $59.00 to have the tech come out! Ive been a loyal and PAYING adt customer for years and dont deserve their bad treatment?? 

Denia G 

on BBB

3 years ago

ADT IS THE MOST HORRIBLE COMPANY. I BEEN A CUSTOMER FOR OVER 16 YEARS. MY BILL WENT UP EVERY YEAR BECAUSE I WAS NOT IN CONTRACT. I WAS PAYING ALOMOST $80 A MONTH. AS SOON AS I CANCELED SERVICE ADT HAS MYSTERIOUSLY CAME UP WITH A CONTRACT DATED OCTOBER 2ND. HOW IS THERE A CONTRACT WHEN I CANCELED SEPTEMBER 1ST. AND I DID GIVE THEM 30 DAY NOTICE AS REQUIRED. NOW I BEEN ON PHONE FOR OVER AN HOUR SPEAKIMG TO DIFFERENT DEPARTMENTS. ADT PLS MAKE THIS MAKE SENSE. 

Tang C 

on BBB

3 years ago

I spoke with ADT's account management department. They were not monitoring my system for approximately 3-4 years. I had removed my home phone system due to an issue but my security system still showed it was working normally. When the phone was removed I didn't think anything about it. However, I had talked to them multiple times and they never told me there was a problem with my system. They didn't know there was a problem with the system until I called them in July and said hey disregard my system alert. They said they did... read more

Nick M 

on BBB

3 years ago

The absolutely worst company and uses the bait and switch philosophy.They really well sell their product and then are missing in action. No amount of calling resulted in either an answered call or got a call back.I went to the office which is locked and by luck got an employee walking out who got me a managers card with cell phone. His answers were all lies and said there was no record of the more than 20 messages left by my wife.We changed our security devices and instructed the credit card company not to honor any further ... read more

Kimi C 

on BBB

3 years ago

Back in 2020 when our practice was moving, our previous practice manager called to cancel the ADT service. He was told by a rep that it would be taken care of but that we have to mail a letter of cancellation to the address on the invoice. ***********************************************. We did so on 8/30/2020, 9/30/2020 and a final notice 11/30/2020.We never received another invoice for this account and ADT was made aware of our address change since we called to cancel for that reason.Upon receiving the collections, I reach... read more

Ed H 

on BBB

3 years ago

In my opinion, if you are looking for a company that will give you service, respect, and listen to your comments per your problems this may not be the company. I was transferred to five individuals who I had to repeat my problem to all over again, the last person hung up on me. I still have the problem...........Ed