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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
A salesman came to my door claiming he was from ADT (turns out hes through Safe Street) who LIED to me and told me I was required by my county to have a security system installed and that it would lower my homeowners insurance by about 25%. He told me the offer he was presenting was the best offer they had and I wouldnt get any better deals than that. He then told me I would have 6 months to cancel my services if I didnt like them. ALL OF THESE WERE LIES. Apparently Im not even with ADT, Im with Street Safe and I had to wait... read more
Terrible customer service they do not gave a c*** about their cameras. I have not had full access to my cameras in a month and prior to that the other cameras were not working properly. They are refusing to refund me or take accountability for their mess up. DO NOT DO BUSINESS WITH THIS COMPANY!
ADT service is seriously overpriced. I was kept on hold for 40 minutes the first time I tried to cancel before being disconnected. The second time I called I was on hold for 57 minutes and transferred twice before I was able to cancel. I strongly suggest checking around first if you are considering using them.
Horrible! Been trying to close my business account since June its now October! My husband and I have called every month due to them trying to pull money. Every time we call were told that theres no record of us trying to close the account. I have accumulated hundreds in bounced fees due to their negligence. Now Im told that they cant close the account until the beginning of November. Im still going to be charged for another month of service that I dont have. I will never refer or use ADT again.
**************** is terrible! You will wait on hold for close to an hour only to be told you have to be transferred to a different department. Once you are transferred, you are either put on hold again for close to an hour on disconnected. Once you finally get through to a live person, you have to jump through hoops to even try to get a technician to come to your home to address issues. I am so sorry I spent thousands of dollars upgrading our system with this company. I wouldn't even rate 1 star if it was possible. Not to me... read more
Below are the issues I have had with the ADT system for the past 16 months:We initially requested cameras with voice/speakability be installed outside our abode to cover the driveway, our back storage shed and a doorbell camera. What we got were two indoor cameras you cant communicate through installed on our porches (not outside like we were seeking) with absolutely no coverage of our driveway or backyard at all. The doorbell camera was said to be unworkable due to voltage issues and they tossed in another indoor camera wit... read more
Do not use this company for your business. I spoke in detail with a representative to set up cameras for security purposes in and around the office. They assured me that the cameras would not pick up audio (illegal in ** unless the employees consent) as we did not want that, we only needed visual recording when the office is closed. So here I am training the new office manager on the ADT Control site and showing her the different cameras and how to pull them up and telling her she can only view as it does not record audio. I... read more
If anyone reads this I would stay away from this company! They are the most non ******** company ever! My husband got orders to deploy and I wanted to move back home but ADT is making us pay the cancellation fee still. How are you going to hear my husband is deploying and pretty much say F-U we still want our money. So now I get to stay alone with no family around because you dont want to waive the fee for us and we cant afford to pay the cancellation fee. My advice to anyone use any other security company I hope this compan... read more
My alarm system no working , company is aware since a technician came to my house, still getting billing for the services. Call the company multiple times for cancellation put me on hold for long period of time until I have to hang up. I also tried the chat system, they referred to call. Worst company for cancellation, customer for over 18 years.
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 7:00 a.m.
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