ADT Security Services

Jan M 

on BBB

3 years ago

I have been with ADT since before 2014. I was usually happy with them. Except for this year on 3/1/22 when I had equipment put in my house, by technician by the name of *****. On 2/21/22 I spoke to Taren a sales rep, as I wanted to add a camera outside and upgraded motion detector inside the house. She quoted me a price of $857.22 which I could pay over 5 yrs if I chose. On 3/1/22, the technician, ***** came to install the equipment. He told me, I have all these window alarm/attachments i can give you for every window and do... read more

Dana H 

on BBB

3 years ago

Same issue as ******... been a customer for over 15 years. We had multiple problems the last 3 years of service. Tried to cancel service twice (both times took over an hour.) I've been on the phone for over an hour on my 3rd attempt and keep getting transferred. Update, I am still on hold, going on 90 minutes and multiple people promising not to put me back in the queue-then I go right back to the queue, I'm in tears from frustration. Meanwhile, they have sent me to collections for a bill I am not even suppose to have. Custo... read more

Alexandria A. 

on BBB

3 years ago

Do not get locked into a contract with them it wasnt the initial contract that was the problem it was upgrading it. I had no problem with paying for services rendered the problem is with locking yourself into a contract verbally and not getting copies of what you signed only a copy of how the update/ install went listing that you said yes and not all you agreed to. We updated last year 2021 and had to cancel due to escrow closing September 2022. I called twice once prior to cancelation and was informed the amount would be bi... read more

Pat G 

on BBB

3 years ago

I've been trying to discontinue service since April. I signed an statement to stop auto withdrawal but they still manage to withdraw the money from my account. Other ppl have complained about having so much trouble with ADT. They keep telling me to call but no on ever answers. I think it's time to get a lawyer. They don't even deserve one star!!! 

Howard D 

on BBB

3 years ago

ADT has become so unworthy of a buisness they cannot resolve problems they will not answer calls it is impossible anymore to get direct help from them 

Shirley I 

on BBB

3 years ago

Refused reimbursement of fee charged by LAPD of $367.00 for false alarm due to technician who initially installed system and forgot to enter my main code but entered all my others. Since I am first time user and initial tech person was fairly new, they should reimburse the charge. Also in my initial contact with their solicitor I was not told permit had to be on file before Instalation. Tech did not check for permit before installing or ask about it. They act very polite and apologize but say I have to talk to LAPD who also ... read more

Ashton W 

on BBB

3 years ago

I have been with ADT for two years and upgraded my system 3 times. I have always recommended this company to people because I have always had success in talking with customer service and technicians who come out to work on my house. Recently I upgraded (my biggest upgrade yet) and signed a five year contract. Not 4 months into my contract they have increased the monthly rates with no notification to me beforehand. It is incredibly disappointing that customer loyalty no longer seems to be important to this company. Especially... read more

SANDRA L 

on BBB

3 years ago

I've been paying ADT Security Service for over 6 years they never upgraded my system..I changed Security service and they said I have a verbal contract in 2020 and now I owe over ****** be careful with this company. They will rip you off. 

Jonah F 

on BBB

3 years ago

THIS COMPANY IS A SCAM!! When the tech showed up he stated: "We don't do anything about windows. We only put it on doors." When I asked: "So if someone breaks a window what are we supposed to do?" He then said: "Well I can put something on the windows but it costs $219 per window."Monitoring system is a joke. ***** went off a few times over two years but not a single call or help from them ever.Contract was for two years. Called to cancel and they said it's now three years. After being passed around to multiple people asking... read more