ADT Security Services

Deirdra B. 

on BBB

3 years ago

Horrible customer service. Heads up...... they will try to wear u down or have u hang up in frustration. Upon learning i wanted to cancel, they tried to sale me a cheaper package, put me on hold, transferred me to someone else and hang up on u. I eventually hung up after being placed on hold again. I had to cancel my credit card in order to stop the automatic bill pay to ADT. Their customer service is pathetic, esp. *******. Never again. 

Brandon G 

on BBB

3 years ago

My wife and I spent 3+ years with ADT and due to recent inflation, we did not want the services anymore. When I called to cancel, ADT said I entered a verbal contract with them in January 2022. However, I had no record of this call on my phone nor memory of making such an extension to the contract. After three phone calls, I was told that I needed a subpoena to get the recording of the call. This is absurd. I had to pay a fee for this despite no evidence but if I did not pay the fee, I would keep having to pay $53/month. I h... read more

Rosita Gaines 

on BBB

3 years ago

I am 67 years old we had a Ring system on our rental and when we moved the individuals that bought the house decided they didn’t want the ring system on there so I brought the ring system to the new house my daughter had built at the time I couldn’t get a hold of the people who were over the ring system for security ATT called and said that oh you can’t attach the ring system to your new house you have to get a whole new system so I talk to the agent and in the contract is states I start the contract in July I had until Sept... read more

Dee F 

on BBB

3 years ago

I've been a customer for the ADT service for alarm for many years and no issues. But they installed a garage system with the app and google services and if you have to call for help. The technical support is over an hour wait and on hold for quite a long time. They can't help you. You are in a vicious cycle of on hold, incompetent tech support, and then they need to send one to your house and you have to pay for it. I've had two different technicians and 4 tech support calls and no resolution. Do not use ADT. They are not re... read more

Kenneth M 

on BBB

3 years ago

I started with a simple phone call to ADT to speak with a tech about the battery in my control panel. I only lasted about one year. The person who answered the call had a heavy accent and spoke broken english. I requested someone in america. I was supposedly transferred to an american person, but instead was put on hold for more than 3 hours. I never did receive a satisfactory reply to my quest. Even an hour chat with their chat screen di not help. Four more calls with different numbers got me the same results. First a perso... read more

Caitlin G 

on BBB

3 years ago

I regret getting ADT. I bought a new house and I was considering transferring the service but when I called to see my options the lady was incredibly rude. I decided to cancel at that point and she told me it would cost $600 to cancel. I asked how we could get that amount lower and she laughed at me. I left the phone call with her and called back to get a different representative on the phone and they advised that they could get me moved over to the new house but when they looked at my account they found that the rude repres... read more

Henry S.tallworth 

on BBB

3 years ago

ADT has questionable business practices. I was an ADT customer for approximately 30 years and all thru that time they never offered an upgrade to my system or their monitoring services even after I inquired about the upgrades because I wanted to be able to control the system remotely. They wouldn’t upgrade without mean signing a long term contract etc. Finally when I terminated the service after I had paid a 3 month bill, a month and 4 days after their services ended, they sent another bill for $20.38 and refused to even dis... read more

Caitlin H 

on BBB

3 years ago

Terrible customer service! We have been trying to get our system to work for 5 months now. We got nothing but a runaround every time we call in to the company. They finally sent out a technician last week and he told us it was a battery issue. They were going to charge over $200 to install new ones so we opted to replace them ourselves. We installed new batteries in every unit and it still doesnt work. We called and were told our wait time was 170 minutes so we requested a call back when it was our turn. We have now been on ... read more

Tom F. 

on BBB

3 years ago

I feel one star is to good for the lack of service I received. Today I had a person come to my home, unannounced, and claim he was here to update my ADT control panel free of charge. I looked at my account and no such order was posted. Needless to say I did not let this person into my home. Tried calling ADT to investigate / report this incident but guess what?? Phone tree run around. I called twice and after holding for close to half an hour. The call was dropped. Now Im questioning how reliable ADT truly is. This ADT rep *... read more