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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
They overcharge you and underperform. The sales tactics are deceitful as what they advertise is not what you end up paying. You are stuck with a 2 yr contract then must give them a month notice to cancel, which you must do by phone but NO ONE picks up! They hope you will give up. There are better options out there with better customer service, for less cost. Don't choose this awful company.
Salesman flat out liedoffered a promotion and said I could cancel after 1 year. Was not handed a paper contract, showed me the line to sign and didnt let me read his little tablet. Took advantage of the fact that I was a young woman alone in a new house with 2 kids and just experienced a break in. Im not even using the service anymore and Im being forced to pay for a full 3 years. When I did have the system hooked up, the alarm go off once when I was on my way home from being out of town, police were sent and there was no co... read more
Nearly impossible to discontinue service even eight (8) months after contract expired. ADT drops **************** calls repeatedly, does not cancel service, continues to send invoices and then turns you over to Credit Collection Services, ********************************************, who continue to harass you for services cancelled months previous. I will never recommend ADT in any capacity.
Ive cancelled service. They threatened to still charge me and ruin my good credit.
I would absolutely NEVER recommend ADT to anyone and will never again use their services. I began services with them and the first six months worked great and then the system stopped working properly. It stopped capturing movement, would constantly go offline, and when I would call in to complain, there were heavy wait times and finally when I would get ahold of someone they wanted to run through all of the same troubleshooting that I had already done. Ultimately, the calls would end in "well the system seems to be working s... read more
My partner and I used ADT Security services for two houses in *************, and enrolled in a family plan to minimize expenses. The service was fine, but cancellation has been an ongoing five year nightmare. Both houses were sold in 2017; we worked subsequently with ADT representatives over the phone to ensure cancellation. As recently as January of '21 we were assured that services were canceled and that we'd stop receiving bills. And I just (11/6/22) received another bill for nearly $600 for service to a house we haven't ... read more
The absolute worst company I have ever dealt with. They take advantage of clients at every opportunity. I am shocked that there has not been a class action law suit against them.
This company is the absolute worst company in the world! My spouse is in the military and we got military orders to move and they promised to give our money back and they are saying they arent now they made us write a letter and show proof of military move orders and now they are still holding the money! Please do not go with this company they are liars and they also charge you to come out and fix your cameras!! They are not a family friendly company and they are not military friendly either!! I have never been so disappoint... read more
Our small business had ADT set up summer 2022. From the beginning of the contract, we had massive issues with the equipment/technicians/and customer service.During our initial install, before even arriving on the premise the technician asked for directions were rude and yelled at our employee. When they finally found the location they once again yelled at the employee. They also quickly requested to speak with the owner and were dismissive towards the women working in the office. After waiting another month for the next tech... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
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