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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Clearly, Im not the only 1 star review here for the same 30 day cancellation policy ADT has in their contract that doesnt explicitly say you must pay for another 30 days after cancelling service. We cancelled after 3 1/2 years using ADT, and were still charged for 4 months of service AFTER cancelling. When I called to dispute, I was on hold for an hour and then eventually passed between 7 departments over 2 1/2 hours over the phone. Each department tried to sell me on transferring services when all I wanted was to confirm ca... read more
Very poor customer service. Connect you to overseas and hard to understand the person on the phone. Asked you to call back next day or putting you on hold but no one answer until you hang up. I have 3 years service until last month my camera stop recording. No answer from customer service to result the issue.
This company is Awful. My alarm went off for 4 hours while I was asleep, because we have a new born and use a sound machine. Police never showed up and nothing happened. I called around to ask about new security systems and gave them a chance as well. ADT wanted 5 times the amount as their competitor for the same system and blamed me for the issue. Absolutely horrible customer service as well. Im currently 55 minutes on hold for my 3rd time calling in just to cancel my membership with them because I already went with someone... read more
I called and asked for a virtual appointment to show me how to change battery on my siren . The man insisted he would send someone out for free and no charge for battery as well. Asked him several times and he said yes. Today they came, called me and said there would be a charge if he put it in. I said then I don't want it. I will do it myself. Then I find out I am being charged $59 for an assessment fee because I set up an appointment and then cancelled. IF I had made an appointment for him to come out,would i have told him... read more
I was a ******** customer, I didn't even know ********************** purchase ******** until I had to change my form of payment in August. In October I called to cancel the services. I was told that because I was paid up for the month and I was given a cancellation number. Then the 1st week of November I received an email from ADT asking for $502.87. I called and told them that I had cancelled the account in October. He told me that It was for a second account on my home that was open in June 2020. I stated that i only added... read more
My alarm system has not been working for several months in April I called my credit card company and had them stop letting the payment go through because the system was not working.Even after the card was canceled they continue to bill me for a system that has not worked. I have called customer service several times have been on the phone over an hour each time they will switch you to operator one day I went to three operators . I asked them to cancel my service and asked if I could talk to a supervisor I'm going to quote wh... read more
I join together with the others who've been dissed by ADT. The company I signed up with 20 years ago has changed. I can not get any customer support. If i do wait and hour or 2 to speak with someone the call will invariable will disconnect. I never had this problem years ago. No customer service is a deal killer AFAIC. Horrible waste of money!
In September of 2022 I sold my house and was told by ADT the new homeowner could take over the contract. On October 5th they took $414 out of my account for the equipment. I was told by ADT that after 2 weeks I would be sent a check for that amount when the account was in the new homeowners name. The new homeowner did have the service connected. ADT will NOT reimburse me stating I owe for the equipment. Had ADT been honest upfront I would have taken the equipment with me. I paid for equipment and do not have it as the new ho... read more
Worst company I've ever felt with. I've been a loyal customer for 4-5 years and decided to cancel service due to poor service. I received a call from the loyalty department offering me an upgrade on my system which would have been about $8 more a month then I was already paying. I said sure, let's do it on a 5 year contract. They set me up for a Saturday install which started off with a contractor when they assured me it was going to be an ADT technician not a contractor. I took the day off of work just to have an ADT techni... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 6:00 p.m.
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