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ADT Security Services
- Home Services
- Trussville, AL
About this business
Location details
1110 N Chalkville Rd Suite 108, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
The most dead beat scamming company, who took my money off my credit card, after I cancelled my service with them. I am with this company for less than 7 months, and called them over 20 times to come and fix their no ************** that they place in my home. Now I am just tired of them and their service, because they left me unprotected, after paying them every month for my service. Criminal ADT, I want my money back on my account. You kept sending workers at my house with bad batteries, bad equipment and expected to get pa... read more
They continue to bill me after my account was cancelled. Impossible to get anyone on the phone who knows what theyre doing. All they do is transfer you from one representative to the next without any resolution. Thieves!!! Would give them zero stars if I could.
I called adt to find out about moving fees and they ended up canceling my service and collected almost $500.oo "cancelation fee" when I didn't canceled my service. I called about 6 times to fix this issue and the promise to restore my service and nothing happens. How they are still in business with all the negative complains that I see from many people almost about the same thing?... Stealing customers money!
ADT customer Svc rep came out and not being honor about selling me svc. I made clear I did not want a contract. He lied told me the 4 camera was free and need to give him 1 dollar. told me how much I will be paying each month. In December 2021 I called my bank and found out they was charging me two payments for service and $2000.00 for equipment. I spoke with Rep. and they kept telling me I sign contact. I told them I had to sign invoice that equipment was installed. On December 23, 2021 spoke with Rep. I told her I was not ... read more
This is for ADT that services the ***** area.First and foremost, we did not sign up for ADT, ADT bought out our security company AIS. We had never received anything in the mail confirming us as an ADT customer nor registered on ********************** website. We were paperless with AIS. Fast forward we were having issues with our doorbell and security cameras while we were away on vacation. Upon returning home we called the tech number on our app that was now ADT because it transferred over after ADT too control of AIS. All ... read more
I have the Blue by ADT. Two of the sensors don't work. I tried to get them to send me two new ones.....guess what? They won't listen to me. They said I have to trouble shoot with them. So I did. Three different afternoons.....yes, hours of troubleshooting. The techs don't know what they're doing. They keep guessing. So I ask for my money back. Guess what?! they won't give me my money back...my charge for returning the system and cancelling my service is Over $1000.00!!! Which I stupidly paid up front for the whole system. Me... read more
This is a company with hidden cost.I have used them for over nine years and not complained until now. The company is in the process of upgrading from 3G networks to a 5G one. Now this would be great except, in order to continie using their service you need to upgrade all equipment at your cost. This in itself is deceitful as there is no mention of it in my contract. There is also no mention of devices expiring after only four years and requiring the customer to purchase new ones. I am a certified electrician and I am only fa... read more
Our alarm went off on a Tuesday. My husband found the problem - a smoke detector with a dead battery. He changed the battery but the alarm light would not go off and we could not arm our house. He called the emergency number on the key pad and waited 45 minutes to get a live person who then said he needed to transfer my husband to a technician. He waited another substantial period of time for the technician who was located not in PA but somewhere in the midwest. The technician tried to help over the phone by telling my husba... read more
They are terrible with customer service and withhold vital information about cost and service calls. I recently had to have a service tech visit my home because their online tech was unable to fix the problem I was having. The appointment was set up and I was told I would have to pay $59.00. When the tech arrive a week later, he was able to reconnect my system to my new ISP. Then (for reasons unknown) he said that my camera/******** had to be changed (at no charge). This was done, but since he left, I have received six diffe... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1 star rating with 2,148 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open tomorrow at 7:00 a.m.
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