ADT Security Services

Nikki M 

on BBB

3 years ago

When I moved out of my house in 2019 I called to tell ADT that I was moving. My house equipment still had a balance so I paid the balance (over $1000)to terminate service. The representative stated I didn't have to return the equipment to take the sensors with me and they'd send me a new box. The representative assured me that if I took the sensors with me all I would have to pay for is monitoring and promised me I would not be in a contract.Here I am 3 1/2 years later trying to cancel a contract I never knew I had! I cannot... read more

Bridget W 

on BBB

3 years ago

I have had ADT for 2 months now. When i connected it, I was told that I was signing a 2 year contract. I asked what if i dont like it? And the gentleman said it can be cancelled in the first 6 months. I have had constant issues with my cameras and after following all of the instructions online to reset them, they continued to fail. I called ADT and they sent instructions which didnt work. Then I called to cancel and they said i am outside of the cancellation window but they can send a technician to come to the house. THe tec... read more

Dominik R 

on BBB

3 years ago

For several months I am trying to cancel my ADT service. Cancelling, is only possible by talking to a CS representative, but this is almost impossible with wait times of several hours.Once I managed to get through, but then agreed to instead of cancelling to upgrade my service for a substantial discount (USD 200). Unfortunately, a few days before the scheduled appointment a rep called me and mentioned that the upgrade will cost over USD 300, i.e., no discount. I responded that in this case, I want to cancel my service. She j... read more

Kelly W 

on BBB

3 years ago

The customer service with ********************** is horrible. I have called for days to try to get the account canceled for a closed business. I cannot get through on any 800 #s. It is a constant hold. The agent on chat would not help me and told me it would be 30 days before the account will be canceled after I get through to customer service on one of the 800 #s. From reading other reviews, it sounds like this is a recurring "rip-off" with this company. It would be good if someone with some legal authority would step in an... read more

Julie H. 

on BBB

3 years ago

Hi have been trying for months to get a paper certificate mailed and they keep saying they have sent it by email. I say I dont want email I want a paper copy sent thru the mail. (Dealing with another country). When I call no matter want number I use I get the same people and the same answer asked a million questions after being put on hold for lengthy periods of time still no resolution 

Jimmi N 

on BBB

3 years ago

I have been a customer of ********************** since 2007. I have been 90% satisfied with the company and its services. Unfortunately, each time I have relocated, which has been twice, I have experienced challenges with my billing; either they increased the rate or overcharged me. With my last move, I called in advance to transfer my accounts and set up installation at my new address. The service guy was amazing and very helpful while installing my new updated equipment at my new address. However, a few months later, I not... read more

Al C. 

on BBB

3 years ago

I have been an ADT customer for over 10 years and recently I’m not happy with their service. First, my home alarm is not working since a year ago, I called ADT customer service and I was told that my home security system need it to be update. I scheduled appointments for a technician to update my security system several times and they failed to show up (at least three times in the last year). In the meantime, ADT continued to charge $50 a month for a non functional system! So I had enough and I contacted ADT to cancel the se... read more

Ann marie R 

on BBB

3 years ago

Awful awful had a smart lock installed got locked out of my house called85 minute wait said they would call withstood time for tech to come never even I called ******************* up on me I am handicapped and need door to unlock also have a faulty medical device they cant fix 

Allisha W. 

on BBB

3 years ago

Red flags! I have a new CBH build with already installed system-contacted ADT because I wanted outdoor security cameras. The tech comes out to install and activate the system to find out the cameras aren't in the van. He told me his scheduler would call me and he would come back the next business day. No call. I call him and he said he would contact her again. No call. I call the service line and they tell me I have to make another appt for someone to come out and that would cost $99 or I can purchase the equipment, install ... read more