ADT Security Services

Charlesetta S. 

on BBB

3 years ago

The worse security company their is. I had Ackerman for 3 years with absolutely no problem. Within two months of my contract ending with Ackerman, Adt took over their clients worse ever.I renewed my contract thinking I would get the same service or better like Ackerman. My worse night mare. The Alarm system itself Is horrible, customer service support is even worse the wait time is 2 hrs long or more. My contract with Ackerman was 3 years and all of sudden it's 5 years. Fast forward yesterday I called to cancel my service an... read more

Stacy K 

on BBB

3 years ago

I bought ADT in April 2021 and was hit by Hurricane *** that September. I didnt have power for 2 months and still dont have internet (December). They took it upon themselves without telling me and cancelled my account and then sent me a $1,100 bill to payout my contract. I called the main number and told them I want to continue my service once I have the repairs made to my house (I had 7 of water on my bottom floor where the keypad was) but they told me Id have to pay the balance. They even turned it into a collection agency... read more

Mike M. 

on BBB

3 years ago

This place should be investigated and shut down. We called on ***** to order 2 nest cameras -after we were told by adt they needed to be purchased through them. After speaking with ****** Nest we were assured WE DID NOT have to purchase the cameras through ADT. We called back within 45min and cancelled the two cameras we ordered though adt - which charges 30 dollars more a camera. They assured us the order was cancelled and we would receive an email with the cancellation. Next day no email so we call again and ask has the or... read more

Kelsey G 

on BBB

3 years ago

We finally had enough and cancelled our ADT service after being customers for years. After many technicians made service calls and replaced equipment it still NEVER operated correctly. One technician in particular gave off the impression of being very put out to even be at our house fixing their garbage devices. Good luck trying to reach them by phone. 5+ times I sat on hold for over 40 mins just to be disconnected We should have cancelled forever ago and went with Ring, Vivent or another company. We ignored the very first r... read more

Rosemary K. 

on BBB

3 years ago

Upsetting experience with ADT technicians and agents. The technician didn't complete the installation that I was guaranteed as a new customer. He did not install the second camera. In addition he did not give me a panic button as I had ordered. The Technician did not teach me how to use ****** nest doorbell. He told me to call ADT to have someone come out and install the second camera and to give me the panic button. He said the next technician will teach me how to use the system or to call him and he will help. He then gave... read more

Patricia C 

on BBB

3 years ago

Can never reach live people, and spend hours on hold. I have been a customer for five years and they sent me information regarding upgrading for free. When I called they charged me 

Donald H 

on BBB

3 years ago

Called ************* and requested service for my ADT smoke detector. ******* sad your smoke detector is 5 years 3 months old and should be replaced. She said nothing about service call, nor price of new detector. **** came out and said there is a $120 dollar service fee, $10 fuel tax.I said you did not advise me before you startedhe said I have to pay $254 dollars. Did not receive a receipt for payment. No written detail costs. Complained on 5-19-22 and unknown supervisor said the charge is $169. And refund is coming. E mai... read more

Beverly B. 

on BBB

3 years ago

We were an Ackerman customer. ADT bought Ackerman and took over our account with no notification or choice. We wanted to cancel our account, but the only way to do so is to call customer service. We have been on the phone since 1:30 this afternoon trying to do this and were left on hold several times for hours because every time we said we wanted to cancel, we'd be put on hold again without any notification and left on hold for another hour. Even though we never signed a contract with ADT (and our Ackerman contract was long ... read more

Ashoordin A 

on BBB

3 years ago

Once you sign the contract with them, you are in one-sided relation where no matter how hard you try to cancel it, you are the loser and they are the winners. I paid 3100$ for the equipment upfront and 64$ per month. 2 months after joining the program, my camera stopped working. I attempted to fix them for some hours even after receiving a guideline from them. It didn't work. Now, I have been waiting on them to stop by in person and fix them. They are saying that they will charge me 100$ for that. Not to mention that they di... read more