ADT Security Services

Bob H 

on BBB

3 years ago

I called ADT about an alarm activity to find out that I did not have an active account with them and had no protection. I called management who were less than concerned and scheduled a tech for a visit, he then told me a tech would be at my house, verifying a number where I could be reached. was on the phone (on hold) for over an hour, they failed to show for my scheduled appointment, having the wrong phone number, telling me they called, but they had the correct number and failed to fall it. 

Larry W 

on BBB

3 years ago

They advertise like they want to help veterans which is really a slap in the face because they will send a commission based tech out to your home and unless you come out of pocket you wont barely get anything. They overcharge you for things they wont even install. Definitely wont be going with this company again 

Charmane B 

on BBB

3 years ago

I have had ADT Security since May of 2022. This company Area Manager was hunting me down for 8 years. I finally decided to try the service, the deal was 59..99 with the works. During the sign up I was was told I would get a 100 gift card for doing so, never received it after countless numbers of contacting the Area Manager he would either not answer my e-mail or gave lame excuses for 5 months! Since May 2022 my door **** has not worked. I have tried charging it for a week, once I plug it back in, it works for a day then says... read more

DAVID L 

on BBB

3 years ago

I really have had no issues with ADT. They are responsive, helpful, and always available. They negotiate billing and they don't try to sell you stuff you don't need. Most reviews in here are people who don't read their contract or even remember what they read when signing. I still have all my paperwork of the day I signed and and updates. 

Tristan S 

on BBB

3 years ago

Horrible company. As a new home owner I've been barraged with mail, door flyers and pushy door to door salesmen peddling their scam of a product. Don't fall for it! Never give them your personal information or allow them inside. 

Dianne D 

on BBB

3 years ago

Scammers -- promised if I kept my service (which I have had for YEARS and not used) they would drop my rate to $22.99 per month for 2 years if I did not cancel within that time period. They did not keep their word and after 6 months raised it to $45.99. I called and complained and they went back and listened to the original phone call and called me back and said that yes, that is what they promised, and they would lower me back down. One month only -- then back up. Now I called again and they said there were no account notes... read more

Alex R 

on BBB

3 years ago

Worst ********************** Been a customer for 15+ years and can't reach a customer account manager to cancel our contract. Only way is over the phone, they don't provide email options. 

Brin R 

on BBB

3 years ago

Utterly disappointed in the ****************** service we were sold on. Within 3 months our panel touch screen stopped working - meaning we lost much of the functional features. Several ********************** alerts appeared in multiple sensors. We tried calling the main line with wait times estimated at HOURS. We used the message feature in our account to send a support ticket request, absolutely no follow up. We tried calling the ***************** rep - dead ends. Conveniently, our 6mo guarantee had "just expired" when I c... read more

Dwandi H 

on BBB

3 years ago

I've been with ADT for 12 years and the service I've received from them regarding a bad sensor on my door has been abysmal!! I purchased a replacement sensor through an automated process one of their agents put me through and was told I needed to sign a DocuServ email to release the sensor for mailing. I read the email and it included a provision to increase my bill by $0.42 a month. I informed the ADT agent that I'm not agreeing to a bill increase and if they remove that provision, I'd review the document and consider signi... read more