ADT Security Services

Laura B 

on BBB

3 years ago

I have been a customer for three years. After three years, ADT attempted to charge me $843 for an install I paid for 3 years ago. No bill was sent. They just attempted to charge my card without notice. My local office confirmed I didnt owe them anything. It is criminal that a company would do this. This is one of many issues with this company that Ive experienced. Luckily, my bank notified me of the pending transaction, asking if I approved it. I said NO! How is this company in business still? Look at all of these complaints... read more

angela v 

on BBB

3 years ago

My services has work off and on I tried it for a year and now I want to cancel.,but they keep transferring me to cancel department, but no one pick up .I have been trying to cancel for month.I asked for auto pay to be canceled, but they are still taking money out of my account. They keep emailing me that my equipment is offline, but they have not reach out to me. I want my money back now. 

Sharon H. 

on BBB

3 years ago

I have been a ADT customer for over 10 years. Prices kept going up so we opted to go another route for our home security so I called today to cancel ADT. Let me just say, it was like an interrogation! You cant just call and cancel! They ask what company you switched to and when you tell them its not really any of their business, they get really snooty! Told me I had to tell them in order for the service to be canceled! Worse customer service, ever! I finally had to play their game and answer their questions in order to cance... read more

Niah F 

on BBB

3 years ago

My parents had ADT for 20+ years, last year the account was changed to my name & my father because my parents moved out of the ******** was left in charge of it. My mother passed at the beginning of this year, we finally got the house sold this month. I called ADT several times to get the service plan cancelled, that was a horrible ordeal because the wait time was horrid like one time said 80+ minutes & when you select to be called back, no once calls you back. Anyway, finally got the plan cancelled & was told I would need t... read more

Amber T 

on BBB

3 years ago

ADT has the absolute worst customer service ever!!! Do not do business with them! Once you're a customer, you can expect wait times of at least an hour! I had the pleasure of listening to elevator music for over 2 hours the other day! This is not abnormal. But, I had to talk to someone because of course my equipment wasn't working properly, AGAIN. I ended up canceling my service and now they say I owe them for next month's service, even though I was paid in full until the time of my cancelation and was not under contract. Th... read more

Joyce P 

on BBB

3 years ago

Their customer service is awful. At no time can you speak to customer service to fix a problem. The prompts on their phone numbers all have the same prompt and often the wait is up to an hour. When requesting a call back their prompts do not work. I have never dwelt with a company that has such poor customer service before. Im surprised they have any business at all since they cant resolve problems with their existing customers. There has to be a better home security company that can provide satisfaction for their customers.... read more

Chad H 

on BBB

3 years ago

ADT is a dishonest company. Their equipment failed to capture a serious event in front of my home. A neighbors child was possibly going to be abducted. His father intervened. The system was a total failure. 

Carl R 

on BBB

3 years ago

I have had ADT for about 2 years. My young wife passed away suddenly and I had to sell my house. I contacted ADT and practically begged them to forgive the last 4 months. After talking to several different departments I was asked to send in my wife's death certificate and ADT would forgive the remaining months left on the contract. I sent in my wife's death certificate and I received a bill in the mail from ADT wanting the last 4 payments in full. I have been in customer service my entire life. If a customer has a problem I ... read more

Erin H 

on BBB

3 years ago

I have been with ADT for almost 3 years now and the customer service has been awful! For starters, the woman who came to my home to sell me the system threw in a device that I never use. Ever. It's seriously a waste of money. My panel continues to beep despite changing the batteries 3 times within a month. Whenever I call, there's always an astronomical wait time and the person on the other end says they can set up an in-person appointment. My doorbell camera stopped working and the service technician told me to delete the c... read more